Operations Support Specialist

2 weeks ago


Chicago, Illinois, United States Above Lending Full time

About Us

Above Lending, Inc. is a leading financial services company dedicated to empowering individuals in achieving their financial goals and managing debt effectively. Our commitment is to offer accessible, transparent, and competitive financial products that promote our clients' financial well-being. We are driven by the mission to simplify the lending process and provide personalized support to our customers.

Position Overview

We are currently looking for a skilled Operations Support Specialist to join our dynamic team at Above Lending. The role entails analyzing, assessing, and enhancing the performance and support of our product offerings. This position demands a unique combination of analytical proficiencies, meticulous attention to detail, and a comprehensive understanding of customer requirements and market dynamics. Join us to collaborate, innovate, and develop both personally and professionally within a supportive environment.

Your Responsibilities:

  • Performance Evaluation: Analyze crucial performance indicators associated with our products, such as customer satisfaction, operational efficiency, collections performance, and profitability.
  • Data Analysis and Interpretation: Collaborate with our Business Analytics team to manage and decipher data across multiple platforms, aiming to identify trends, patterns, and areas for enhancement.
  • Reporting: Generate regular and ad-hoc reports on performance metrics, delivering in-depth insights and suggestions to senior management and stakeholders.
  • Service Enhancement: Engage with diverse teams to pinpoint avenues for refining customer service processes, guaranteeing a seamless and productive client experience.
  • Continuous Enhancement: Stay abreast of industry trends, regulatory modifications, and best practices, utilizing this awareness to propel improvement initiatives within the organization.
Requirements:
  • Bachelor's degree in Business Administration, Finance, Economics, or a related discipline. Additional qualifications like advanced degrees or certifications (e.g., CFA, CPA) are advantageous.
  • Demonstrated experience in a parallel position, preferably within the financial or lending sectors.
  • Proficient analytical abilities with expertise in data analysis tools and methodologies.
  • Exceptional communication skills, capable of articulating complex information clearly and succinctly.
  • Precision-oriented with a keen emphasis on work accuracy and quality.
  • Project management background and familiarity with project management software and tools.
  • Ability to function autonomously and cooperatively in a high-paced setting.


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