Service Advisor

2 weeks ago


Frisco, Texas, United States Snell Motor Company Full time
Job Description at Snell Motor Companies

Snell Motor Companies is composed of various well-known dealerships, such as Jaguar Land Rover Austin, Jaguar Land Rover Dallas, Jaguar Land Rover Frisco, Riverside Ford of Tulsa, and Snell Collision. This family-owned business, led by the Snell family, has been dedicated to serving the Dallas community since 1973.

We are currently looking for a Service Advisor to join our team. As a Service Advisor, you will play a crucial role in providing exceptional customer service and fostering customer loyalty. Your responsibilities will include:

  • Listening to customers' descriptions of automotive issues
  • Verifying warranty and service coverage details
  • Providing cost estimates for materials, labor, and services
  • Preparing repair orders and explaining necessary services
  • Maintaining customer relationships and addressing concerns
  • Keeping detailed automotive records and staying updated on industry knowledge
  • Contributing to the organization's reputation by adding value to your role

Requirements:

  • Excellent customer relationship skills
  • Technical knowledge of automotive systems
  • Ability to interpret service orders and identify necessary repairs
  • Stay informed about new automotive models and advancements
  • Understand warranty procedures and apply them to service orders
  • Effective communication with colleagues throughout the repair process

Benefits:

  • 401(k) and matching
  • Dental and health insurance
  • Health savings account
  • Life insurance
  • Paid holidays and time off
  • Vision insurance
  • Opportunity to earn vacation hours after 90 days
  • Employee Referral Program


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