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P&C Customer Service Representative

3 months ago

Frisco, Texas, United States Careington International Corp Full time

Careington Benefit Solutions P&C Sales division is a specialized team of driven sales consultants that offer a variety of property and casualty insurance solutions to Careington members and other prospective customers. Servicer Advisors provide support to our customers and sales team by managing customer service requests and interactions.

Careington Benefit Solutions currently has a position open in our Property & Casualty division for a Service Advisor to work from 8:30 AM - 5:30 PM Mon - Fri. This position will require you to work onsite at our North Frisco office located at 6435 Flyer Way; 3 days a week and 2 days from home.

Duties & Responsibilities:

  • Learn, understand, and retain specific policy coverage information for multiple carriers across multiple States.
  • Make outbound and receive inbound calls from existing customers to resolve their insurance service needs.
  • Support the sales team by assisting to complete quotes and customer requests.
  • Efficiently handle a large quantity of calls and tasks.
  • Manage and track customer requests for follow-up as required.
  • Ensure all phone calls are answered timely and transactions are completed accurately and delivered as efficiently as possible
  • Work with team to exceed goals and metrics.
  • Be an active problem solver to help the organization improve workflows and the efficiency of the team.
Knowledge, Skills, and Abilities:
  • Phone Sales Experience
  • Strong work ethic
  • Exert a high level of energy, drive, and enthusiasm
  • Must be a self-motivator with a desire to add value to the day-to-day operations of the department
  • Goal-Oriented
  • Flexibility in scheduling
  • Must have the ability to work independently and with others when appropriate
  • Impeccable communication skills - both written and verbal
  • Must have professional phone demeanor and superb listening skills
  • Must be extremely organized with the ability to effectively manage multiple tasks
  • Ability to easily adapt to departmental changes.
  • Have a strong desire to meet the department's overall goals.
Education, Experience & Software:
  • High School Diploma or equivalent; college degree preferred but not required.
  • Computer skills and experience with Microsoft Applications. Specifically, Microsoft Excel
  • Interest and experience in both inbound and outbound sales calls
Required Licensing
  • A Property & Casualty (P&C) Producer License is required for the position and must be obtained within 90 days from start date.
  • Insurance License & CE Course reimbursement
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)