Senior Product Manager, Digital Experience, Firehouse

1 week ago

Doral, Florida, United States Restaurant Brands International Full time
About Restaurant Brands International:


Restaurant Brands International Inc. is a key player in the quick service restaurant industry, generating over $40 billion in annual system-wide revenue and operating more than 30,000 restaurants across 100+ countries.

RBI is the proud owner of four renowned quick service restaurant brands - TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS, each with a rich history of serving guests, franchisees, and communities.

Embracing its Restaurant Brands for Good framework, RBI is dedicated to enhancing sustainable outcomes concerning its food offerings, environmental impact, and the well-being of people and communities.

Firehouse Subs is currently in the midst of an exciting digital evolution. Within just five years, our digital sales have surged from under 5% to nearly 50%, with a clear trajectory towards achieving 100% digitalization.

We are on the lookout for a dynamic Senior Product Manager specializing in Digital Experience to spearhead the enhancement of our in-store experience across the US and Canada.


Tasked with reporting to the Group Product Manager of our 1st Party team, this position will play a vital role in spearheading the conception and execution of technological solutions within our restaurants, encompassing kiosks, digital displays, order screens, and digital drive-thrus.
As the Product Manager, your core responsibilities will revolve around molding the vision, strategy, and implementation of our products to guarantee an unparalleled and seamless guest experience.

You will closely collaborate with various teams, including engineering, design, marketing, and operations, in conjunction with our technology partners and franchisees, to ensure the triumph of our initiatives across multiple digital touchpoints.

Responsibilities:
  • Devise a holistic customer experience strategy that enhances both guest and team member interactions during in-store visits
  • Create and manage a detailed product roadmap, prioritizing features and upgrades based on business objectives and valuable customer feedback.
  • Oversee cross-functional teams comprising Operations, Restaurant Technology, Engineering, and Marketing
  • Make decisions regarding technology implementation - build, buy, or collaborate. Supervise technology vendors and provide outstanding solutions within set timelines
  • Lead franchisee committees, fostering relationships with franchisees and acquiring valuable insights for digital undertakings
  • Deliver progress reports to senior management, including our Brand President, and franchise advisory board
  • Take ownership of achieving the desired business outcomes, even if it means exceeding the defined role and responsibilities
Required Skills:
  • Demonstrated track record as a Product Manager, with a minimum of 8 years of experience in product management, ideally within the restaurant or tech sector.
  • Bachelor's Degree, preferably in computer science, engineering, or related fields
  • Proficiency in deriving insights from data; experience with SQL, Tableau, or Looker
  • Skilled in vendor management, encompassing selection and contract negotiations
  • Hands-on experience with digital platforms like kiosks or POS systems
  • Excellent written and verbal communication aptitude
  • Ability to function effectively in strategic and operational roles
  • Familiarity with restaurant operations and franchise structures

Restaurant Brands International and its affiliates (RBI) are committed to fair employment practices and are affirmative action employers that uphold a non-discriminatory approach based on various factors such as race, nationality, religion, age, gender, sexual orientation, gender identity, disability, veteran status, or other protected characteristics as dictated by applicable laws. This policy applies to all job terms and conditions. Reasonable accommodations will be provided for candidates with disabilities upon request.

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