Senior Guest Relations Representative
1 week ago
Senior Guest Relations Representative
Job ID
170856
Posted
10-Jun-2024
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Customer Service, Property Management
Location(s)
New York - New York - United States of America, New York City - New York - United States of America
_Are you ready to start an exciting career with CBRE?_
**About The Role:**
+ The Senior Coordinator, Meetings & Events will lead successful sales and execution of events as the primary point of contact for clients and primary communicator of event details to the Experience and Property Management Team.
+ This role is responsible for guiding event clients through the full scope of the planning process. This could include furniture and equipment configurations, A/V requirements, F&B service, and other event attendee services.
**What You'll Do:**
Serve as point person for high profile and/or large engagements. Accountable to develop and communicate end-to-end event plans to ensure perfect execution of meetings and events.
Communicate events schedules with all required partners and service providers. Responsible for all communications, planning meetings, and proactively planning logistics across the master calendar.
Responsible for pre-event planning, introducing service delivery teams to client, answering questions, ensure understanding of details of event between host and service delivery team and post event reporting and reconciliation. This includes but is not limited to: sourcing/selecting/recommending vendors for catering, decor, entertainment, etc., problem-solving issues that arise, welcoming guests, directing event set-up, communicating with staff, organizing vendors, and managing tear-down.
Responsible for building and maintaining work relationships with internal and external clients in a timely and professional manner. Participates and/or leads planning calls, representing the site and ensuring all event aspects are in accordance with building safety and security regulations.
Create and distribute banquet event orders (BEO) to vendors and collaborators defining event specifics. This objective may include a timeline and floor plans for set-up, event flow, and event strike details.
Responsible for food and beverage management including menu planning, coordinating with the client. Partners with event hosts to recommend and source dcor, entertainment, gifts/giveaways, transportation, security, signage and any other special needs as indicated by event client.
Key contact for the event in ensuring seamless event delivery by the Meeting & Events operations team. Check in with the team and client on the day of the event to ensure detailed communication. Responsible for on-site logistics including handling vendors ensuring a certificate of insurance is on file, load in and set up is timely and in adherence to building/site policies and is a point of escalation should an issue arise.
Capture post-event reconciliation and reporting and suggest recommendations for continuous improvement and cost / process efficiencies.
**What You'll Need:**
To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
+ Bachelor's Degree in Business, Marketing, Public Relations, Communications or related field from a 4-year college or university, and a minimum of 2 years of confirmed experience and/or training; or equivalent combination of education and experience (equivalent work experience = 2 years experience for every year of higher-level education).
+ Experience in corporate or conference center management preferred. Certified Meeting Professional (CMP) preferred.
**Why CBRE?**
When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mentality is encouraged. You'll realize your potential with exciting work, fast-paced assignments, an environment of constant learning and dedication to results To enable your success, we provide the best tools, training and leaders in the industry.
Our culture is built on ourRISE ) values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Crafting the real estate solutions of tomorrow, so businesses and people thrive.
Coming to work for CBRE, you will receive a comprehensive benefits package, 401k, and extraordinary perks such as career growth and longevity
**Equal Pay Disclaimer**
CBRE carefully considers multiple factors to determine compensation, including a candidates education, training, and experience. The minimum salary for the SeniorGuest Relations Representativeis $48,000 annually and the maximum salary for the SeniorGuest Relations Representativeis $58,000 annually. The compensation that is offered to a successful candidate will depend on the candidates skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBREs applicable benefit program.
**Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our companys success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at U.S.) and Canada).
**NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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