Operations Program Manager, NA

Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience.

Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Operations Department

The Site Operations Department is responsible for the overall health and well-being of all mechanical and electrical systems, building maintenance, customer service, and performance of all data modules at each campus. The teams are staffed 24 x 7 on-site with Critical Facilities Engineers (CFEs) on each shift. These teams are the face of Vantage to our customers and the first line of defense regarding our campus's uptime and the general health of our customer installations. Using a Critical Maintenance Management System (CMMS) to plan and track needed work, each campus Site Operations department manages all preventative and corrective maintenance on-site for our campuses located throughout North America. Our culture expects and rewards operations teams that engage directly with the customers and the facility infrastructure. These teams self-perform maintenance and repairs versus hiring vendors for support. As a result, we provide a faster and more cost-effective service. In addition, we prove that service through transparent reporting on all key performance metrics gives our customers the ability to focus on their operations without having to manage the performance of the facilities.

Position Overview

Vantage seeks an Operations Program Manager to manage projects and programs for the North American (NA) Operations team. As part of Operations team, the Operations Program Manager will be responsible for tracking and coordinating projects, programs, and requests for enhancements to the organization. The focus of the Program Manager is to assimilate needs and requirements for the Operations team, collaborating with other departments and partners to ensure all needs are met, presenting the operations needs to the wider project management organization, reporting on progress, and ensuring that processes are documented for future use. They will collaborate with the Site Operations Leadership teams to lead all phases of the fulfillment of organizational goals through planning and designing the programs including developing efficient strategies and tactics, proactively tracking progress, resolving issues, and implementing corrective actions.

The daily responsibilities of the Operations Program Manager include working with the Operations Leadership on a regular basis to gather requirements, acting as the Operations advocate in meetings and requirements gathering sessions, delegating activities to appropriate team members, and conveying progress of activities to the Operations Leadership on a weekly basis. A successful candidate will be an agile leader with the capability to support various projects and has a technical background in an operations organization.

Essential Job Functions

• Under the direction of the Operations Leadership, drive and deliver projects and improvements identified by the NA Operations team
• Represent the NA Operations team on meetings, projects, and activities hosted by other departments to ensure enhancement and alignment horizontally across the organization.
• Assign and coordinate project tasks of all impacted partners and hold the team accountable while working towards established milestones.
• Understand technical problems and solutions in relation to the current, as well as future business environments.

Duties

• Understand the business processes, challenges, goals, and strategy of the organization.
• Drive and deliver projects from origination through completion with accurate controls, reporting, and documentation.
• Balance multiple projects while remaining agile in response to high priority activities.
• Work closely with other teams to provide analytical insights, process improvements, operational excellence, and customer success.
• Solve technical problems and implement preventative controls with data analysis, root cause identification, and effective control plans.
• Use experience to improve all aspects of project planning, resource management, reporting, solution evaluation, and implementation.
• Become proficient in the business and technical insight of the project(s)
• Work with internal departments to collect requirements and documentation to identify process improvement initiatives.
• Suggest and lead strategic programs through gaining support for ideas, standard processes, optimizations, proposals, projects, and solutions in ways that are consistent with the values and mission of the organization.
• Communicate regularly with management on issues, constraints, and project status.

Job Requirements

• Bachelor of Science degree in Information Technology, Business Management, engineering, related field, or proven experience
• PMP certification strongly preferred
• 8+ years of experience in Project or Program Management in a technical field
• Data Center, high-tech, or rapid growth industry experience is required
• Advanced skills in Microsoft Office 360Suite - Excel, Word, Power Point, Project, and Visio
• Proficient in SharePoint, Smartsheet's, and Adobe Acrobat Pro
• Prior experience with ITIL, CMDB, CMMS, CMS, and HTML knowledgebase software preferred
• Outstanding analytical, conceptual thinking, and decision-making skills
• Strong sense of personal accountability regarding decision-making and team leadership
• Ability to predict challenges and proactively minimize roadblocks
• Excellent verbal and written communication skills
• Fluent in English
• Hybrid work schedule
• Travel is expected to be less than 5%, but may increase over time as the business evolves

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.