SaaS Client Solution Product Manager

2 weeks ago


Mountain View, California, United States CENTRL Inc Full time


CENTRL is a super-fast growing Silicon Valley technology company focused on ThirdParty Risk, Due Diligence, CyberRisk, and Security with offices in the SF Bay Area, NY, Australia and India.

CENTRL's clients include leading companies around the world including several Fortune 500 firms. CENTRL is led by a highly experienced management team with a proven track record and is backed by some of the leading investors such as Providence Strategy Growth and Susquehanna Growth Equity
Join a fast-paced startup environment in fintech out of our Mountain View office. Shape our product and be the face of our company during client onboarding. Make clients successful by being hypothesis-driven and obsessed with our product.
Job Responsibilities


In this role, you will be the face of CENTRL to our clients and will play a pivotal role in ensuring their success by being hypothesis-driven and obsessed with our product.

You will have a primary focus on delivering next-gen third-party risk and due diligence solutions built on automation, analytics, and intelligence.

Lead the product implementation and onboarding of CENTRL's clients across multiple verticals, with a strong focus on client success and satisfaction.

Work closely with clients and partners to understand their use cases and business processes, and provide guidance on how CENTRL's platform can best meet their needs.

Develop and deliver presentations that showcase the business benefits of CENTRL's solutions to clients, and on occasion, assist the sales team with demo and client proof-of-concept setups.

Collaborate with CENTRL's product management team to understand the product roadmap, uses, and application of new product features, and provide input on roadmap planning based on client and vertical learnings.

Conduct market research and analysis to identify trends and opportunities in the third-party risk and due diligence space, and use this knowledge to drive the development of new product features and enhancements.

Assist clients with analytics and reporting needs on the CENTRL platform, and drive the continuous improvement of our implementation methodology.

Minimum Qualifications

5+ years of experience in product management for enterprise software platforms and solutions.
Strong analytical and quantitative skills, with a bias towards data-based decision-making.
Cross-functional skills with an ability to cultivate relationships with all other departments.
Comfortable with clients and providing constructive guidance on their needs and use cases.
MBA/BS, with evidence of technical experience or equivalent relevant experience.
Excellent project management, planning, organization, and influence skills.
Eagerness to contribute to the success of a fast-paced, start-up environment.
Strong passion for innovating on market-leading products.
Preferred Qualifications

Experience in product management including product strategy, market analysis and user research.
Experience in working with and managing partners in implementation projects, including global system integrator and packaged software vendors.
Experience with commercial and legal negotiations working with procurement, legal, and business teams.

Ability to work with sales engineers and customer's technical leads to inventory existing software estate, define migration plans, and build business cases for migrations.

Master's degree in Computer Science or Engineering.

CENTRL's platform helps banks, financial institutions, asset owners and other companies manage their Fund & Investment, Custodial, & Securities Due Diligence, Third-Party Risk, & Cyber Security, all areas that are ever-changing, growing, and global issues.

CENTRL is a SaaS-based platform, serving companies in multiple verticals and geographies.
At CENTRL, we believe that people do their best in a culture that encourages teamwork, innovation, and inclusion.

These values serve as the foundation of our culture, which is collaborative, dynamic, fast-paced, and drives our obsession in delighting our customers.

We live and breathe these values every day. And together, we're committed to helping our customers solve real business challenges with CENTRL technology.

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