Client Support Analyst I

4 weeks ago


Mountain View, California, United States Custom Health Full time

Custom Health is currently seeking a highly motivated individual to join our Client Services team as a part-time CSA 1 for weekend coverage.
What we do
Custom Health provides a comprehensive tech-enabled med management and managed care solution resulting in 98% medication adherence for out patients across the United States and Canada. Operations are powered by proprietary software which orchestrates: i) fully-automated owned and network pharmacies, ii) at-home medication management solutions, iii) real-time clinical oversight by 200+ pharmacist-lead clinicians and iv) the collection of real-time, real-world data and insights.
What you'll do
The Client Support Analyst 1 will be responsible for providing exceptional support to Custom Health's clients. The ideal candidate will have a strong customer service background, a keen desire to learn Custom Health products, and the ability to effectively communicate technical aspects of the software to both technical and non-technical individuals.

This is a remote call center position, offering an entry-level role with exciting prospects for career advancement and development.

Job Responsibilities:

  • Provide basic inbound/outbound support and address product functionality issues via emails and phone calls as required.
  • Deliver exceptional customer support by actively listening, understanding customer issues, and providing effective problem-solving solutions.
  • Investigate and respond to basic questions, utilizing in-depth knowledge of applications and system requirements.
  • Ensure proper documentation of new cases in the case management system and maintain accurate and timely notations for activities related to existing cases.
  • Escalate technical and higher-level issues to the appropriate level of support when necessary.
  • Collaborate with various teams to ensure client needs are met efficiently and effectively.
  • Troubleshoot hardware and software issues across a diverse patient demographic.
  • Become an expert user of Custom Health's software and stay up to date with all new feature releases.
  • Suggest alternate approaches to existing software and hardware when standardized approaches cannot be applied.
  • Perform other duties as assigned.

Job Requirements:

  • A post-secondary degree, diploma, or an acceptable combination of education and relevant experience is required.
  • Strong evidence of time management skills, including the ability to prioritize multiple customer issues on tight deadlines.
  • Ability to quickly analyze problems and determine the best course of action using available resources.
  • Excellent verbal and written communication skills.
  • Ability to explain technical concepts and theories effectively to non-technical audiences.
  • Genuine commitment to delivering best-in-class customer and technical support.
  • Valid Passport: A valid passport is required for this role as it may involve international travel.
  • Willingness to Travel: The successful candidate should be willing and able to travel as needed, both domestically and internationally.

Shift Schedule:

  • 7:30 am - 4 pm PST
  • Weekends - Saturday & Sunday

Job Type: Remote, Part-time, Hourly



  • Mountain View, California, United States TEKsystems Full time

    Description: The role of Desktop Support Analyst 2 is to help employees with all facets of the corporate computing environment. The Desktop Support Analyst must combine an understanding of Mac & Windows with firsthand experience. Excellent communication and interpersonal skills combined with technical skills are essential to providing a "white-glove" level...


  • Mountain View, California, United States BryceTech Full time

    Company Description BryceTech has partnered with technology and R&D clients to deliver mission and business success since 2017. Bryce combines core competencies in analytics and engineering with domain expertise. Our teams help government agencies, Fortune 500 firms, and investors manage complex programs, develop IT tools, and forecast critical outcomes. We...


  • Mountain View, California, United States Egnyte Full time

    Director, Analyst RelationsRemote; Any Egnyte LocationEGNYTE YOUR CAREER. SPARK YOUR PASSION.Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 22,000+ customers worldwide and growing, you can make an impact by protecting their valuable data. When joining...

  • Analyst

    5 days ago


    Mountain View, California, United States Prodigal Full time

    [Full Time] Analyst at Prodigal (United States) | BEAMSTART Jobs Analyst Prodigal United StatesDate Posted09 Jun, 2023Work LocationMountain View, United StatesSalary OfferedNot SpecifiedJob TypeFull TimeExperience Required1+ yearsRemote WorkNoStock OptionsNoVacancies1 availableAbout ProdigalWe are a fast-growing Bay Area-based startup backed by leading...


  • Mountain View, California, United States BryceTech Full time

    Job Description BryceTech is looking for a Workforce Planning Data Analyst to join our team. The Data Analyst will work for our federal government customer. The ideal candidate will have a strong background in data analytics, business intelligence/data visualization tools including tableau and Power BI, and workforce strategic planning.Supporting a federal...

  • Technical Analyst

    5 days ago


    Mountain View, California, United States Catapult Solutions Group Full time

    Technical AnalystDepartment of Marketing and Sales AnalyticsHybrid in Mountain View, California6-month contract engagement About Our Client:We are a Fortune 100 FinTech company with over 30+ years of experience across the globe We have major campus work locations in the United States, Canada, Australia, India, France, Israel, and the United Kingdom. We...

  • Grants Analyst

    5 days ago


    Mountain View, California, United States Bay Area Environmental Research Institute Full time

    Join our finance team as a Grants Analyst!We are looking for a detail-oriented and motivated individual to support the financial reporting of our contracts and grants portfolio. The ideal candidate will have a solid foundation in accounting principles and strong analytical and communication skills.Key Responsibilities:- Assist in financial management for...


  • Mountain View, California, United States Planet Technology USA Full time

    Our client is a leading healthcare organization dedicated to providing exceptional patient care and innovative solutions in the healthcare industry. As we expand our operations to accommodate the growing demand for Community Connect sites and clinic acquisitions, we are seeking a talented individual to join our Cadence Prelude team. Position Overview: The...


  • Mountain View, California, United States CyberTec Full time

    USC/GCIntuit60-65/hr. C2C Position : BI Reporting Analyst IVLocation : Mountain View, CA(onsite)Duration : 6+ Months (With possibility of extension) Job Duties:Performs business analysis using various techniques, e.g., statistical analysis, explanatory and predictive modeling, data mining. Determines best practices and develops actionable insights and...


  • Mountain View, California, United States Prodigal Full time

    [Full Time] Tableau Data Analyst at Prodigal (United States) | BEAMSTART Jobs Tableau Data Analyst Prodigal United StatesDate Posted01 Dec, 2022Work LocationMountain View, United StatesSalary OfferedNot SpecifiedJob TypeFull TimeExperience RequiredNo experience requiredRemote WorkNoStock OptionsNoVacancies1 availableWhat does the role entail?A Tableau Data...


  • Mountain View, California, United States Rose International Full time

    Date Posted: 05/29/2024Hiring Organization: Rose InternationalPosition Number: 464868Job Title: Senior Product AnalystJob Location: Mountain View, CA, USA, 94040Work Model: HybridShift: 2 days/week in the officeEmployment Type: TemporaryEstimated Duration (In months): 2Min Hourly Rate($): 70.00Max Hourly Rate($): 78.00Must Have Skills/Attributes: A/B...

  • PLM Analyst

    4 weeks ago


    Mountain View, California, United States Cognizant Full time

    Cognizant is one of the world's leading professional services companies, we help our clients modernize technology, reinvent processes and transform experiences so they can stay ahead in our constantly evolving world. Cognizant is looking to expand our Technical Support team and your skills are needed Are you interested? If so, please apply in order to be...

  • PLM Analyst

    3 weeks ago


    Mountain View, California, United States Cognizant Full time

    Cognizant is one of the world's leading professional services companies, we help our clients modernize technology, reinvent processes and transform experiences so they can stay ahead in our constantly evolving world. Cognizant is looking to expand our Technical Support team and your skills are needed Are you interested? If so, please apply in order to be...


  • Mountain View, California, United States Akraya Inc. Full time

    Business Analyst Job at AkrayaGrow your expertise by collaborating with top players in the industry!JOB RESPONSIBILITIES:Document workflows, test system improvements, and collaborate with management and legal stakeholders to support LCPO and Privacy projects. Analyze and optimize different aspects of business for enhanced efficiency. Work together across all...

  • PLM Analyst

    3 weeks ago


    Mountain View, California, United States Cognizant Full time

    Cognizant is one of the world's leading professional services companies, we help our clients modernize technology, reinvent processes and transform experiences so they can stay ahead in our constantly evolving world. Cognizant is looking to expand our Technical Support team and your skills are needed Are you interested? If so, please apply in order to be...

  • Lead Data Analyst

    5 days ago


    Mountain View, California, United States Tik Tok Full time

    About TikTok U.S. Data Security TikTok is the top destination for short-form mobile video. The mission is to spark creativity and bring happiness. U.S. Data Security (USDS) is a subsidiary of TikTok in the U.S.A. This dedicated security division was established to enhance focus and oversight on data protection policies and content safety protocols to ensure...


  • Mountain View, California, United States Istituto Marangoni Full time

    El Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission and vision forward.We are proud of our reputation in the community: One built on compassion, innovation, collaboration and delivering high-quality care. Come join the team that makes this happen.Applicants MUST apply for position(s)...


  • Mountain View, California, United States Aston Carter Full time

    : + Manage the pre-employment background screening program. + This position requires a candidate with strong communication and interpersonal skills, attention to detail and a willingness to dive deep into projects. + Work with the Talent Acquisition Operations and other cross-functional partners to scale the program including efficiency gains, workflow...


  • Mountain View, California, United States El Camino Health Full time

    Imaging Systems Analyst II - FT - Days -Informatics @ MV page is loaded Imaging Systems Analyst II - FT - Days -Informatics @ MV Apply locations Mountain View, CA time type Full time posted on Posted Yesterday job requisition id R El Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission...


  • Mountain View, California, United States US Tech Solutions Full time

    Job Description: As a Market Intelligence Data Analyst, you will partner closely with our external third-party data vendors (spread across the globe) and internal Data Analytics & Services team (based in India) to deliver weekly and monthly market intelligence reporting for hardware products (Pixel phones, Tablets, Watches, Trackers, and Nest Smart Home)....