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Spa Front Desk
3 months ago
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to consistently meet or exceed sales goals of the boutique
- Must thrive on establishing strong relationships with boutique guests
- Must be able to respond to individual guest needs and adhere to The NOW Massage standards as written in the employee handbook.
- Must have excellent communication and problem solving skills
- Must have Apple and Microsoft Literacy
- Must know how to operate printers and various other office equipment.
- Must be able to prioritize tasks and handle multiple tasks simultaneously.
- Willingness to work flexible hours including days, evenings, weekends, and holiday
- Ensure the facility is always clean and presentable to The NOW standards.
- Be accountable for transactional corrections and follow-up.
- Assist with group bookings and communicate directly with group inquiries.
- Maintain documents, reports, spreadsheets, and protocols as directed.
- Participate in retail and back-of-house inventory counts
- Participate in boutique supplies, retail, linen, and equipment inventory weekly to ensure the facility is well prepared and replacement purchases are planned monthly.
- Share suggestions, voice challenges, or any specific concerns to the Leadership Team.
- Assist Lead Experience Guide and General Manager with guest complaints and/or concerns.
- Collaborate with the Leadership Team during regular meetings regarding any improvements.
- Support in daily Programs operations as a Manager on Duty, especially during the evening programming hours
We seek sales-oriented, self-sufficient , and hard-working individuals with a passion for health and wellness. The belief is that self-care is essential for all.
The NOW Massage mission is to enlighten those who desire to mix mindfulness with massage to bring about completely different experience in self-care. Our approach is curated around our ideology which benefits everyone: self-care always, wellness forever. This is provided through an affordable luxury style massage in an energy filled environment, contributing to mental and physical healing simultaneously.
What Employees Value about the Now:
- Aggressive bonus structure
- Discounted Services
- 10% Discount massages for family members
