Service Desk Specialist

1 week ago

Bethesda, Maryland, United States LCG, Inc. Full time
Job DescriptionJob Description

Location: Bethesda, MD (Hybrid)

LCG is a minority-owned technology consulting firm that has been a trusted partner to more than 40 federal agencies, including 21 of the 27 Institutes and Centers (ICs) at the National Institutes of Health (NIH). For over 25 years, LCG has brought digitization and innovation to the Health and Human Services (HHS) and the NIH ecosystems. We support IT organizations by bringing precision technology and operation models that achieve mission capabilities and performance success.

Position Description:

LCG is currently seeking a Help Desk Specialist who will provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Remediate walk-down vulnerability tickets in an effective and timely manner.

Duties and Responsibilities:

  • Provide end-user troubleshooting and support for staff to include desktop, laptop, applications, and other operational tasks.
  • Ensure all tickets are documented with up-to-date status, customer communications, and full description of the problem/resolution daily.
  • Remediate walk-down vulnerabilities on end user systems to remain in security compliance.
  • Provide one-on-one desk-side assistance to end-users on the standard core applications.
  • Provide end-user troubleshooting and support for client staff on network and desktop printers.
  • Configure workstation and laptops with standard desktop image and install applications; optimize for performance and operation.
  • Support, promote and develop desktop management, software deployment, systems administration, data integrity and recovery.

Requirements:

  • 1-2+ years equivalent work experience or in lieu College diploma or university degree in the field of computer science.
  • Possess a strong work ethic and is a self-starter with strong customer service focus.
  • Ticketing system experience.

Preferred Requirements:

  • Preferred Certifications: A+, Network+ or MCP in current Microsoft workstation, server, and applications.
  • ServiceNow ticketing system preferred.

Compensation and Benefits

The projected compensation range for this position is $54,000 to $63,000 per year benchmarked in the Washington, D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.

LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.

Devoted to Fair and Inclusive Practices

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at

Securing Your Data

Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from or emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

  • IT Service Desk Team Lead

    1 week ago

    Bethesda, Maryland, United States Evolver Federal Full time

    Job Description Job Description Overview:Evolver Federal is seeking a candidate to satisfy an IT Service Desk Team Lead role request for a program to support a government client. The IT Service Desk Team Lead will oversee all service desk issues in all tiers (Tier 1, Tier 2, and Tier 3). Additionally, the Team Lead will also provide direct support to Tier 3...

  • Help Desk Manager

    1 week ago

    Bethesda, Maryland, United States LCG Full time

    Job Description Job Description Location:Bethesda , MD (Hybrid)LCG is a minority-owned technology consulting firm that has been a trusted partner to more than 40 federal agencies, including 21 of the 27 Institutes and Centers (ICs) at the National Institutes of Health (NIH). For over 25 years, LCG has brought digitization and innovation to the Health and...

  • IT Service Desk Team Lead

    1 week ago

    Bethesda, Maryland, United States Tantus Technologies Full time

    Overview In anticipation of an award, Tantus Technologies, Inc. - recognized by the Washington Post as a Top Workplace - is seeking an IT Service Desk Team Lead. You will oversee service desk issues of all tiers as well as providing hands-on Tier 3 support, overseeing the resolution of complex technical challenges, conducting in-depth root cause analyses,...

  • Service Desk and Desktop/field Support

    1 week ago

    Bethesda, Maryland, United States Elegant Enterprise Wide Solutions, Inc Full time

    Qualifications:Personnel shall have at least three (3) years' experience in each of the following:A. Providing Tier 1 and Tier 2 IT support to customers in a Service Desk environmentB. Troubleshooting PC hardware and software in a Microsoft networked environmentC. Microsoft Active Directory user and device management D.Repairing, installing, upgrading, and...

  • IT Service Desk Team Lead

    1 week ago

    Bethesda, Maryland, United States Amdex Full time

    Job Description Job DescriptionJOB NUMBER:1531 |LOCATION:Bethesda, MD | CLEARANCE/ACCESS LEVEL:Public Trust The Art of Data ScienceWe are a seasoned Full-spectrum data solutions firm. We deliver insights, strategies, data analytics, and technical expertise to accelerate data modernization. We specialize in data sciences and cloud solutions, application...

  • Technical Services Specialist

    1 week ago

    Bethesda, Maryland, United States Marriott Full time

    Job Number Job Category Information Technology Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY Reporting to the Senior Manager of Technical Services and Security Compliance, the Technical Triage Services...

  • Technical Services Specialist

    1 week ago

    Bethesda, Maryland, United States Marriott Full time

    Job Number Job Category Information Technology Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY Reporting to the Senior Manager of Technical Services and Security Compliance, the Technical Triage Services Specialist is...

  • Pool Desk Attendants

    1 week ago

    Bethesda, Maryland, United States Congressional Country Club Full time

    If you answered yes to all the questions above, then you should know Congressional Country Club is seeking **Desk Attendants- Pool Side.** The Desk Attendants- Pool Side assist members and guests in all swimming pool sign-in desk-related areas with a friendly, efficient, courteous, and professional manner that maintains high standards of service and...

  • Receptionist, Info Desk

    3 days ago

    Bethesda, Maryland, United States Johns Hopkins Medicine Full time

    As Receptionist, Info Desk - PRN, you will:Performs routine clerical and reception duties for Health Services nursing units by performing assigned duties. Work Location: Bethesda, MD PRN/on-call statusWorks 4:30pm-8pm every Saturday and Sunday Will be available to occasionally cover additional weekday/weekend shifts as they become available Minimum...

  • Receptionist, Info Desk

    1 month ago

    Bethesda, Maryland, United States Johns Hopkins Medicine Full time

    As Receptionist, Info Desk - PRN, you will:Performs routine clerical and reception duties for Health Services nursing units by performing assigned duties.Work Location: Bethesda, MDPRN/on-call statusWorks first two Sat/Sun of the month from 4:30-8pm (in addition to the 8-4 every 2nd/3rd Saturday)Will be available to occasionally cover during weekday...

  • Receptionist, Info Desk

    4 weeks ago

    Bethesda, Maryland, United States Johns Hopkins Medicine Full time

    As Receptionist, Info Desk - PRN, you will:Performs routine clerical and reception duties for Health Services nursing units by performing assigned duties.Work Location: Bethesda, MDPRN/on-call statusWorks first two Sat/Sun of the month from 4:30-8pm (in addition to the 8-4 every 2nd/3rd Saturday)Will be available to occasionally cover during weekday...

  • Sr. Client Service Specialist

    1 week ago

    Bethesda, Maryland, United States AHT a Baldwin Risk Partner Full time

    AHT Insurance is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take...

  • Marketing and Creative Services Specialist

    1 month ago

    Bethesda, Maryland, United States USAJobs Full time

    Duties:Create effective graphics and branding strategies for NIU, promoting the mission, impact, and value to the IC and Nation.Apply publishing tradecraft, principles, practices, and software applications to produce layouts for intelligence publications and interactive websites.Plan, research, and design engaging graphics for all available platforms...

  • Rooms Controller and Front Desk

    1 month ago

    Bethesda, Maryland, United States Bethesda Marriott Full time

    Job Number Job Category AdministrativeLocation Bethesda Marriott, 5151 Pooks Hill Road, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur Property Administrative Specialists play an important role in a number of vital hotel functions. At our hotels, Property...

  • Senior Closeout Specialist

    1 week ago

    Bethesda, Maryland, United States ERIMAX Inc. Full time

    Job Description Job Description The Senior Closeout Specialist reviews highly specialized contracts monitor all acquisition and assistance strategies. The Senior Closeout Specialist supports the Contracting Officer by providing contract/agreement administration, ensuring terms and conditions are complied with and the recipient delivers services and/or goods...

  • Senior Closeout Specialist

    1 week ago

    Bethesda, Maryland, United States ERIMAX Inc. Full time

    Job Description Job Description The Senior Closeout Specialist reviews highly specialized contracts monitor all acquisition and assistance strategies. The Senior Closeout Specialist supports the Contracting Officer by providing contract/agreement administration, ensuring terms and conditions are complied with and the recipient delivers services and/or goods...

  • AP Specialist

    1 week ago

    Bethesda, Maryland, United States Creative Financial Staffing Full time

    AP Specialist - 4 Days Remote, 1 Day in Office About the Company and Opportunity: Our client is a for-profit services client who is a leader in their industry Due to a vacancy, they are hiring a AP Specialist in their Owings Mills, MD. office Position is mostly remote (4 days) and 1 day in office in Owings, Mills, MD. Pay is $28-30/hr - depending on...

  • Client Service Specialist, Hair Color Bar

    1 week ago

    Bethesda, Maryland, United States Madison Reed Hair Color Bar Full time

    Client Service Specialist, Hair Color Bar As the Madison Reed Hair Color Bar Client Service Specialist, you will be actively participating in the client experience from arrival to departure. This role is important to our clients' Hair Color Bar experience and helps navigate clients through their journey within Madison Reed by recognizing the unique and...

  • Gift Processing Specialist

    1 week ago

    Bethesda, Maryland, United States Vanderbilt University Full time

    Gift Processing Specialist at Vanderbilt UniversityVanderbilt University is looking for a dynamic individual to join their Gift and Donor Services team as a Gift Processing Specialist. The team plays a critical role in ensuring all donations are accurately recorded and processed to support the university's students, faculty, research, and innovation...

  • Travel Specialist

    1 week ago

    Bethesda, Maryland, United States GAP Solutions, Inc. (GAPSI) Full time

    Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or City and state must be separated by a comma followed by a space (e.g., Houston, TX )GAP Solutions Inc Travel Specialist in Bethesda , Maryland Position Objective:The Travel Specialist is responsible for preparing and coordinating travel arrangements for...