Global Customer Services

2 weeks ago


San Jose, California, United States Zscaler Full time

**Global Customer Services - Operations Manager**

San Jose, CA, USA

Employees can work remotely

Full-time

Department: Customer Services

**Company Description**

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the companys cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscalers purpose-built security platform puts a companys defenses and controls where the connections occurthe internetso that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

**Job Description**

In this role, you will report directly to **SVP of Global Customer Services** and will be responsible for managing the operational support for Global Customer Services functions. Your main role will be to work cross-functionally to help facilitate the conversations and bring projects/initiatives to completion.

**Administrative**

Own production of agendas, meeting notes, scheduling key sessions, and collaborating and producing presentations

Own building of organizational charts, distribution lists, and calendar of key initiatives to manage and support the business

Coordinate internal and external meetings to plan for QBRs, team events, etc.

**Programs**

Support the execution of the strategy and program development; coordination includes cross-functionally partnering with the practice leaders and their teams to ensure each implementation has consistency across scope, definition, work product, plan management, and ensuring projects are delivered within scope, quality, time, and cost requirements.

Drive accountability through the matrixed program and project plans and frequent status updates and communications; expect to drive alignment across all GCS functions

Manage regularly scheduled, detailed, and accurate program and project plans with supporting metrics

Communicate status updates on programmatic and project initiatives; understand the details to write these communications on behalf of management

**Reporting and Dashboard Creation/Management**

Own reporting to track the cross-functional operating metrics against key goals, weekly status reports as well as the creation of all dashboards

Work with all functions (marketing, sales, product engineering, business development, and finance) to deliver comprehensive dashboards and reports necessary to run the business

**Qualifications**

Strong Business Acumen in a high growth technology company

Experienced in providing EA, PM, and Executive level support for programs, projects, and coordination

BS, BA degree preferred

**Additional Information**

All your information will be kept confidential according to EEO guidelines.

#LI-BMZ

**What You Can Expect From Us:**

An environment where you will be working on cutting edge technologies and architectures

A fun, passionate and collaborative workplace

Competitive salary and benefits, including equity

Additional information about Zscaler (NASDAQ: ZS ) is available at .

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Videos To Watch**

Global Customer Services - Operations Manager

San Jose, CA, USA

Full-time



  • San Jose, California, United States Sanmina-SCI Full time

    Sanmina Corporation (Nasdaq: SANM) is a leading integrated manufacturing solutions provider serving the fastest-growing segments of the global Electronics Manufacturing Services (EMS) market. Recognized as a technology leader, Sanmina Corporation provides end-to-end manufacturing solutions, delivering superior quality and support to Original Equipment...


  • San Jose, California, United States SBM Management Services Full time

    SBM Management Services - oA1PsfwC [Janitor / Porter / Cleaner] As a Customer Service Representative at SBM Management Services, you'll: Transport trash & waste to proper disposal areas; Straighten areas, such as lobbies, conference rooms, locker rooms, & break rooms; Transport small equipment, tools, chairs, & tables; Empty recycle boxes; Restock supply...


  • San Jose, California, United States GardaWorld Security Services Full time

    Job Summary JOB SNAPSHOTJob Title: Global Security Operations Center ManagerLocation: San Jose, CASalary: $100,007.96 / yearWho is GardaWorld?GardaWorld is the world's largest privately-owned security services company. We protect our clients' staff and assets, wherever they are in the world. We offer different schedules, diverse work assignments spanning...


  • San Jose, California, United States GardaWorld Security Services Full time

    Job Summary JOB SNAPSHOTJob Title: Global Security Operations Center ManagerLocation: San Jose, CASalary: $100,007.96 / yearWho is GardaWorld?GardaWorld is the world's largest privately-owned security services company. We protect our clients' staff and assets, wherever they are in the world. We offer different schedules, diverse work assignments spanning...


  • San Jose, California, United States Insight Global Full time

    Our client, an industry leader in automated Parking Systems and Services, is looking for a Field Technician local to South Bay Area. This role will require traveling from San Leandro to Gilroy, you will be given a company vehicle and tools to travel to customer sites to fix mechanical, hardware, and software problems with their automated parking systems....


  • San Jose, California, United States DPDHL Full time

    At DHL, you will play a part in one of the world's most essential industries. As the world's leading contract logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time to join DHL Supply Chain. In a...


  • San Jose, California, United States DPDHL Full time

    At DHL, you will play a part in one of the world's most essential industries. As the world's leading contract logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time to join DHL Supply Chain. In a...


  • San Jose, California, United States Super Micro Computer Full time

    Job Req ID: 24418About Supermicro: Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global...


  • San Diego, California, United States Insight Global Full time

    A top hospital system and healthcare provider on the west coast and in Kearny Mesa/San Diego area is looking for a Customer Service Representative to join their Member Services Call Center team. This is a complex role that will require critical thinking, computer skills, and the ability to make autonomous decisions. Responsibilities of the Customer Service...


  • San Diego, California, United States Generali Global Assistance Full time

    **Generali Global Assistance** **Director of Customer Service, Travel Insurance** **Generali Global Assistance - San Diego, CA - Full Time** **Job Summary:** The Director of Customer Service Department (CSD) has oversight responsibility for the full customer service operations and support platform for Travel Insurance. **Principal Duties and...


  • San Jose, California, United States Onsemi Full time

    Job Summary:At onsemi , our Global Account Managers are critical to our success and have executive-level visibility within the company. We're looking for a salesperson who will aggressively pursue opportunities and position us to win at a key automotive account. The successful candidate will be a proven winner who gets results and builds relationships.It's a...

  • Global Lead, HRBP

    2 weeks ago


    San Jose, California, United States AMAGI Full time

    Globally, Amagi works with 800+ content brands, delivering 3800+ channels with deployments in 150+ countries, managing programmatic ad opportunities over 50 billion. Amagi has industry-leading deep technical integration with 150+ Free Ad-supported Streaming TV (FAST) services, making it one the largest tech providers and a first-party ad platform for the...

  • Customer Service

    2 weeks ago


    San Jose, California, United States Midas touch Full time

    Complete Job Description: We are in search of customer service reps capable of manning the front desk and checking in customers.Location: San Jose, CACompensation: Competitive Salary + Extensive Benefits PackageIf you're equipped to deliver outstanding support within this fast-expanding firm and see yourself as a proficient ally, we're excited to connect...


  • San Jose, California, United States Insight Global Full time

    Required Skills & Experience3-5 years' experience in cabling/telecommunication troubleshooting or installs1-3 years' experience in software and Hardware Installation and configuration1-3 years' experience supporting systems in a networked environmentExperience configuring SQL Servers, operating & computer systemsValid Driver's LicenseJob DescriptionOur...

  • Customer Service Rep

    2 weeks ago


    San Jose, California, United States Assured Alliance, Inc. Full time

    Customer Service RepresentativeIf you are a motivated individual with a passion for providing outstanding customer service, we want to hear from you Join our team as a Customer Service Representative and be part of a dynamic company that values its employees.Duties: Answer customer inquiries and resolve issues in a timely and professional manner Assist...


  • San Jose, California, United States TMG Full time

    Job Description Job Description Tidal Management is looking for an Entry Level Customer Service Manager to proactively support and provide direct customer service strategies for a renowned client in the Telecommunications industry. As the Entry Level Customer Service Manager, you will fuel the customer's excitement as their direct point of contact. We need...


  • San Jose, California, United States Sunny Susanto - State Farm Agent Full time

    Position Overview State Farm Insurance Agent located in San Jose, CA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Sunny Susanto - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life...


  • San Francisco, California, United States Boart Longyear Full time

    Job Description: Boart Longyear is a global leader in drilling services, providing innovative and reliable solutions to the mining and drilling industry. With a rich history spanning over 130 years, Boart Longyear is committed to delivering excellence in safety, drilling services, and technology. We are currently seeking a Global HR Business Partner to join...


  • San Jose, California, United States Aire Serv Full time

    BenefitsPay: $ $28.00 per hour401(k)Dental insuranceHealth insuranceLife insurancePaid time offVision insurance8-hour shiftAs a Customer Service Representative and Dispatcher, you are a key team member representing Aire Serv on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values by showing...


  • San Jose, California, United States Apple Full time

    Summary Posted: May 7, 2024 Weekly Hours: 40 Role Number: The Apple Environment, Health & Safety team is seeking a highly skilled Senior Environment, Health, and Safety (EHS) Manager to join our team. Our organization is dedicated to protecting the environment, health, and safety of our employees, contractors, customers, and the global communities where we...