Leave Services Representative

2 weeks ago


Wilmington, North Carolina, United States Allegis Group Full time

Overview:

Job Summary:

Leave Representative works in a call center environment acting as the main resource for leave and disability intake, administration, claim processing, and leave education.

Responsibilities:

Essential Functions:

  • Provide world class customer service in a call center environment receiving both heavy call and email volume acting as Case Manager
  • Review and determine eligiblity for leave requests to include Federal FMLA, State level jurisdictions, and company benefits
  • Multitask and manage multipule assigned queues while utilizing and reviewing Peoplesoft systems, SalseForce(HRMM), AirSlate, Microsoft Suites, and KTBS Benefits
  • Think critically with strong attention to detail to ensure compliances are met to protect the company from risk
  • State and Federal Surveys, Reports, and monitor compliances
Qualifications:

Minimum Education and/or Experience:

  • 2-3 years experience in a customer service capacity with a concentration in Leave preferred
  • Proficient in MS Office
  • Knowledge of PeopleSoft preferred
  • Knowledge of Saleforce is a plus

Skills/Abilities

  • Outstanding customer service skills
  • Attention to detail and strong organizational skills
  • Excellent Verbal and written communication
  • Action oriented and able to prioritize while handling multiple tasks
  • Ability to protect and maintain the confidentiality of data

Core Competencies:

  • Customer Service
  • Build Relationships
  • Business Knowledge
  • Think critically
  • Communicate clearly
  • Create accountability


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