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Patron Experience Specialist

3 months ago

Manchester Center, Vermont, United States Manchester Community Library Full time
Manchester Community Library

Patron Experience Specialist

Manchester Center ,

Vermont

Apply Now

This job was posted by : For moreinformation, please see:
Patron Experience Specialist
About MCL
Since the opening of our new building in 2014, the Manchester Community
Library (MCL) has established itself as a hub of civic and communitylife. A
citadel of democracy, MCL connects patrons with information, ideas, andone
another. At the Library, we are committed to creating spaces whereindividuals
from all walks of life can connect virtually and physically to accessknowledge
freely.

Our Mission:
Manchester Community Library is open to all as an inspiring
gathering place for the community, providing opportunities and resourcesfor
personal enrichment and growth.
The Position
The Patron Experience Specialist sta?s the Help Desk and serves as a
welcoming first impression of the Library. As an ambassador for theLibrary,
they ensure e?cient and friendly service for patrons. They will provide
information about programs, services, policies, and procedures. Thisrole
requires balancing multiple responsibilities in a fast-paced and
forward-thinking environment with an emphasis on providing exemplary

Key responsibilities include:

  • Establish andmaintain patron relationships by providing the highest
quality of service when assisting in all aspects of daily Libraryactivities.

  • Communicate the benefits of Library membership; establish new patron
  • Loan library materials such as books and DVDs to patrons and collectthe
returnedmaterials.

  • Handle loans between libraries (interlibrary loans).
  • Process Library materials and hold/reserve requests for patrons.
  • Assist patrons with computer use, photocopier/printer, and other
Library equipment.

  • Provide reader\'s advisory assistance andmake appropriate
recommendations.

  • Research and resolve patron inquiries in person, on the phone, and via
email.

  • Follow and apply all Library policies and procedures.
  • Participate in and assist with library programs and events.
About You

  • Exemplary customer service, communication, active listening skills,and
commitment to professionalism.

  • Self-motivated; enthusiastic, collaborative, collegial, and warm
disposition; open-minded, tolerant, and welcoming of feedback.

  • Resourceful, proactive, and able to anticipate patrons\' needs.
  • Passion for reading and eagerness to learn.
  • Flexibility and patience with managing uncertainty. Capacity to
multitask and prioritize competing demands while remaining calm,
kind, positive, and detail-oriented.

  • Proficient with Google Workplace; familiarity with library ILS (Koha
preferred).

  • Experience with Canva or similar graphic design software preferred.
  • Familiarity with Google Meet, Zoom, and other virtual meeting
platforms.

  • Flexibility and patience with managing uncertainty. Capacity to
multitask and prioritize competing demands while remaining calm,
kind, positive, and detail-oriented.

  • Rigorous standards for personal and professional integrity.
Physical Requirements

  • Frequent need to see, walk, sit, stand, talk, and hear.
  • Occasional need to bend, stoop, kneel, and crouch.
  • Ability to read, write, and communicate fluently in English.
Proficiency
in other languages, e.g., Spanish, is desirable.

  • Can perform data entry on a computer, laptop, iPad, or otherelectronic
device.

  • Vision sucient to read print in 8-point font.
  • Physical agility to reach shelves of various heights, lift 50 pounds,and
  • Valid driver\'s license and transportation required.
This 20-hour (less or more as required) per week hourly non-exemptposition
reports to the Associate Director. Weekend and occasional evening hoursare
required. MCL o?ers competitive compensation starting at \$17.50/hr orgreater
based on experience.
To Apply
Please send an email, including a cover letter and resume, to
A criminal background check is required. Please notethe
above job description describes the general nature, tasks,responsibilities, and
level of work; it is not an all-inclusive list of every responsibility,duty, and
skill required for the position. Other duties may be a

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