Property Accounting/Maintenance VA

7 days ago


Chicago, Illinois, United States Remote VA PH Full time

Job Title:
Property Virtual Assistant

Work Summary:


The Property Maintenance Virtual Assistant is in charge of providing remote assistance to property managers and maintenance teams by managing tenant inquiries, recording maintenance requests, organizing repair schedules, and ensuring efficient communication among all parties.

This position demands top-notch customer service skills, organizational capabilities, and proficiency in utilizing digital tools and platforms.

Work Schedule: 9:00 am - 5:00 pm EST

Vital Duties:

Tenant Communication:
Address incoming calls, emails, and messages from tenants concerning maintenance problems, grievances, and repair demands.
Deliver professional and prompt responses, guaranteeing tenants feel supported and their issues are dealt with.
Provide initial problem-solving aid for common maintenance problems.

Recording and Monitoring Requests:
Accurately document maintenance calls and complaints in the property management software.
Collect detailed information about the problem, including tenant information, problem description, and urgency level.
Supervise the status of maintenance requests and offer updates to tenants as required.

Arrangement and Planning:
Collaborate with property managers and maintenance staff to arrange and prioritize repair duties according to urgency and availability.
Communicate efficiently with the maintenance crew regarding the nature and urgency of demands.
Ensure prompt follow-up with tenants to confirm the completion of maintenance duties and ensure satisfaction.

Documentation and Reporting:
Preserve precise records of all maintenance conversations, requests, and resolutions.
Generate regular reports on call volume, general problems, and resolution durations.
Contribute to spotting trends and common problems to enhance maintenance procedures.

Administrative Assistance:


Support with administrative duties linked to property maintenance, like handling invoices on Quickbooks Desktop, overseeing vendor agreements, and managing maintenance schedules.

Employ property management software to organize maintenance workflows and paperwork.

Ongoing Enhancement:
Offer insights to property managers and the maintenance crew on general problems and potential enhancement opportunities.
Participate in training and growth exercises to stay informed on top practices and procedures.

Qualifications:

Previous Experience:
Prior experience in property maintenance orcoordination.

Expertise:
Experience and adeptness with Quickbooks Desktop and Microsoft Excel is a MUST.
Exceptional communication and interpersonal skills.
Exceptional problem-solving talents and attention to detail.
Proficiency in utilizing property management software, CRM systems, and other digital tools.
Ability to stay composed and professional in demanding situations.
Exceptional organizational and multitasking skills.
Basic grasp of building systems and maintenance terminology.

JOIN OUR TEAM
Weekly Payment
Remote work


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