Badging Operator

6 days ago


Baltimore, Maryland, United States Exelon Services, Inc. Full time

We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companiesAtlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?

PRIMARY PURPOSE OF POSITION

The Badging Specialist will support day-to-day badging operations. This role ensures compliance of the badging program responsibilities, standards, maintenance of administrative records and oversees the daily activity related to the badging office.

PRIMARY DUTIES AND ACCOUNTABILITIES

  • Support daily issuance and programming of ID badges to include the following: program credentials into physical access control system; take inventory of supplies. Report system malfunctions immediately upon discovery
  • Follow both simple and detailed instructions for issuing access cards and operating in accordance with both written and oral guidance. This includes preparing reports, providing clear, concise, and polite customer service.
  • Manage support request through a ticking system using clear and concise communication with client
  • Respond to telephone, and e-mail requests in a professional, efficient and timely manner.
  • Provide support for Exelon Visitor Management program using CCURE access control system
JOB SCOPE

Manage badge distribution and meet the client's needs for all badging requests. Provide excellent customer service to employees, visitors, and contractors by assisting with badge-related inquiries and resolving any issues in a timely and professional manner. Maintain the highest standards of appearance and professional conduct and set the example for all security personnel and customer clients. Represent Exelon's core values of integrity, vigilance, and excellence. Answer phone calls and emails in a professional manner Manage and maintain cardholder profile accuracy. Ensure badging supplies are in stock and equipment is functional. Troubleshoot problems or concerns related to access control equipment and coordinate problem resolution with Exelon Support team. Report suspicious activities or unusual situations. All other duties, as assigned.

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