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Technical Customer Service
3 months ago
**Technical Customer Service**
**Department:** Customer Service **Location:** Charlotte, NC
**Job Description**
Marbach America is looking for a customer service representative with a very strong technical understanding.
**General:**
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Treat all Marbach information and customer information in a confidential manner. Perform administrative duties for the Operations Manager and the company.
**Tasks:**
All aspects of order entry, quoting, and customer ordering.
Maintain purchase order records and verify price quoted against the amount billed.
Set-up and maintain job, vendor, and customer files in Oxiaon (similar to SAP) and Excel.
Assist with special projects and other duties assigned by the Operations Manager.
Interact with customers to provide information in response to inquires about products and services along with handling/resolving customer issues.
Deal directly with customers either by telephone or electronically.
Respond promptly to customer inquiries
Obtain and evaluate all relevant information to handle inquiries and complaints
Perform customer verification
Direct requests and unresolved issues to the designated resources
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken.
Communicate and coordinate with internal departments
Follow up on customer interactions
Follow-up on open quotes and specialty projects.
Use of MI-5 CAD/CAM software to review customer supplied information.
Use of Oxaion to enter orders, quotes, scheduling, planning and processing of all information relevant to customer, material, & supplier management.
Develop and maintain good working relationships with Marbach customers.
Ability to handle varied functions in a quick, accurate manner while being able to cope with constant interruptions.
Ability to travel to Germany for training and planned travel to customer sites if needed.
**Skills**
Use of Microsoft Office (Word, Excel, PowerPoint)
Interpersonal skills
Communication skills - verbal and written
Listening skills
Strong problem analysis and problem-solving skills
Attention to detail and accuracy
Strong organizational skills
Accurate typist with good command of the English language.
Adaptability
Bi-Lingual (Spanish, German, Portuguese)
**Benefits**
Marbach offers health, dental and vision insurance to qualified employees as well as STD, LTD and life insurance. Marbach also offers a Simple IRA plan matching 3% after one year with the company.
Marbach America is an equal opportunity employer.
Job Type: Full-time
