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Help Desk Technician

3 months ago

Richmond, Virginia, United States Encore Strategic Full time
Job Description

We are Bastionpoint Technology , a dynamic, rapidly-expanding managed service provider (MSP) that delivers state-of-the-art IT solutions in the vibrant Richmond, VA area. Are you looking for a welcoming, fast-paced work environment where you'll have the opportunity to engage with a diverse range of technologies and end-user setups? We are in search of a proactive Help Desk Technician who is eager to grow and join our inclusive team.

What the role entails:

  • Assisting multiple small to medium-sized businesses (SMBs) with common applications (O365) via email, phone, and on-site support
  • Managing client networks and ensuring network security (LAN/WAN, firewalls, access points, switches)
  • Resolving issues across on-premise, cloud-based, Azure, Mac OS, and Google Workspace environments
  • Prioritizing tickets, managing client expectations, delivering excellent customer service, and meticulously documenting client concerns

Essential skills:

  • Minimum 3 years of experience with help desks and ticketing systems
  • Proficiency in supporting SMBs
  • Understanding of basic TCP/IP Protocols, PC problem solving, security protocols, and network equipment
  • Familiarity with MSPs, AD, Exchange, and Hyper-V is advantageous
  • Ability to communicate effectively with both technical and non-technical individuals
  • Display of confidence, self-motivation, and a team-focused mindset
  • Possession of a valid driver's license and access to reliable transportation

What we offer:

  • Competitive benefits package encompassing health insurance, paid time off, and retirement benefits
  • On-site facilities including a gym, sauna, and gaming area
  • Consistent work schedule to maintain work-life harmony
  • Regular team gatherings and meetings
  • Supportive environment that encourages professional growth and continuous learning opportunities
  • Annual salary ranging from $50k to $70k based on background

Interested in joining our team?

  • Submit your resume now for a quick application process

OR

  • Begin your application through our online portal for a head start: