IT Help Desk Support Specialist

3 weeks ago


Los Angeles, California, United States Holland & Knight Full time

We are a company where employees are passionate about their work and are dedicated to achieving excellence.

About the Job:

As an IT Help Desk Support Specialist, your role will involve providing professional customer service and technical support to users, assisting in troubleshooting and resolving computer hardware and software issues.

Main Responsibilities:

  • Offer telephone and email support to corporate users for software, hardware, and network issues
  • Handle access permissions, passwords, and user account management
  • Familiarize yourself with all internal business applications to provide PC/network support and application assistance to users
  • Act as the primary contact for resolving hardware/software problems with PCs and printers
  • Identify, troubleshoot, and escalate computer hardware and software issues
  • Accurately log all calls and activities in a tracking system
  • Provide 2nd level support including user onboarding/offboarding and Active Directory account management
  • Process requests for remote and mailbox access following company protocols
  • Handle special projects and assigned duties
Requirements:
  • 3-5 years' experience in help desk support within a corporate IT environment
  • Basic Technical Certification (A+, networking, MCP, etc.)
  • Strong customer service skills with a proactive attitude and good follow-through
  • Ability to learn new software and hardware quickly, proficient in Microsoft Office and various operating systems
  • Analytical and problem-solving skills
  • Team player with excellent communication skills
Education:
  • Bachelor's degree
Our company offers a competitive salary range of $42.60/hourly for this position.

Additional Benefits: We strive to create a supportive work environment that promotes overall well-being for our employees. Some of the benefits we provide include generous paid time off, comprehensive medical/dental/vision plans, life and disability insurance, 401(k), and more. Benefits may vary depending on the role and location.

Holland & Knight values diversity and is an Equal Opportunity Employer, ensuring fair employment practices.

Applicants' personal information will only be used for recruitment purposes and will be treated with confidentiality. For more information on our privacy policies, visit our Legal Information Portal on the company website.

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