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Intake Coordinator
3 months ago
Job Summary: The primary function is to facilitate the referral intake process and coordinate care with the interdisciplinary team, the patient, their family, and the referral source.
Job Qualifications:
- Education: Graduate of an accredited school of vocational/practical nursing. (Preferred) High School or GED Diploma.
- Licensure: Active, state license as a licensed vocational/practical nurse, or a multi-state license issued by a Nurse Licensure Compact (NLC) member state. (Preferred if applicable)
- Experience: One year of experience as a licensed vocational/practical nurse; home health experience preferred.
- Skills: Knowledge of medical terminology preferred. Good people skills.
- Transportation: Reliable transportation.
- Directs all daily referral and intake operations.
- Clinical review and appropriate documentation of new referrals to ensure each have all necessary documents for RCD, authorization and scheduling, orders, and requirements in a timely manner.
- Receives via telephone, e-mail, fax, Updox, Current EMR and appropriately and accurately documents new referrals in a timely manner.
- Reviews referral clinical content to ensure they are appropriate for admission to Home Health Agency based on agency formulary.
- Process new patients and coordinate initial insurance authorization.
- Ensure eligibility is correct, verify secondary insurances at time of referral.
- Complete welcome call to all new patient referrals and document via communication note findings in EMR.
- Maintain daily pending admit report and communicate with Clinical Managers/Directors, Administrator/Alt Administrator, Business Development, and both Nursing & Therapy Scheduling departments daily.
- Responds to the Agency and patient needs in a professional and creative manner.
- Participates in developing and maintaining efficient systems for intake process.
- Participates in coordinating care with business development, nursing supervisors, patients, and the interdisciplinary team.
- Refers patients and patients' families to appropriate individuals/agencies for assistance with any health services that we as an agency are unable to meet.
- Effective and professional communication with Orders Management, Business Development, QA, and referral sources along with effective communication to patients, staff members, other healthcare professionals.
- Responds to the Agency and patient needs in a professional and creative manner.
- Establishes and maintains positive ongoing relationships with referral sources.
- Demonstrates commitment, professional growth, and competency.
- Participates in the Agency's sponsored in-service training.
- Participates in the Agency's QAPI program.
- Promotes the Agency's philosophy and ensures compliance with all state and federal Intake regulatory requirements.
- All other duties as assigned.
Environmental and Working Conditions:Works in a routine office environment. The noise level may be moderately high. The ability to work a flexible schedule and extended hours. The ability to travel locally with exposure to inclement weather. Exposure to toxic materials, toner, etc. Expected to be in the office Monday – Friday 8:00 AM to 5:00 PM with a one-hour lunch. Overtime is based on the approval of your supervising manager.
Physical and Mental Effort:Prolonged sitting and standing required. The occasional need to lift, pull, carry, and push items weighing up to 50 pounds. Frequent need to stoop, kneel, and reach while accessing files. Requires working under stressful conditions to meet deadlines and patient needs, and to make quick decisions. Requires hand-eye coordination and manual dexterity. Requires excellent critical thinking skills
About Home Nursing & Therapy Services:
Home Nursing & Therapy Services (HNTS) is a locally owned home health agency. Since 1982, we have been providing the highest quality home health services to individuals living in San Antonio, Texas and the surrounding areas. We strive to become the highest quality home health agency, by continuing to provide superior home health services. Home Nursing & Therapy Services (HNTS) is here to address every aspect of our patients needs with compassionate care and reliable service 24/7.A major benefit of Home Nursing & Therapy (HNTS) is that our patients are able to receive personalize healthcare while still being in the privacy and comfort of their homes. It has been observed that individuals who are ill, recovering from an injury or surgery, recuperate at a much faster pace while receiving personalized home care. Our Primary goal is to deliver "Comfort" and "Peace of Mind" to our patients and their families during their time of need.
