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Store Supervisor

3 months ago

City of West Hollywood California, United States Wolf & Badger Full time
Wolf & Badger is on a mission to make retail fair.

Working to support our community of 2000+ independent designers from around the globe, we connect customers with ethically sourced fashion, design, home and beauty through our online marketplace and flagship stores in London and New York City and Los Angeles.

We are a rapidly growing scale-up business, now entering an exciting new phase of growth and looking to expand our team of c.110 people currently located between London, Málaga, New York and Los Angeles.

We are a Certified B Corporation, with social and environmental purpose at the core of everything we do, read more about us .

We are currently recruiting for a full-time Store Supervisor to join our store team in West Hollywood, Los Angeles.


Our retail spaces are a convergence of our mission, purpose and values and they are where the brand truly comes to life.

The successful candidate will be the ultimate brand ambassador for Wolf & Badger in increasing brand awareness, driving sales and handling relationships with customers and brands.


Please note that this role is a retail environment and will therefore include work on weekends and some public holidays.

The position reports to the LA Store Manager.

Duties will include:
Brand Education, Sales, Styling & Merchandising

Educate new customers on the Wolf & Badger concept and key selling points for each of our community of brands

Develop new and maintain existing relationships with our best customers and build book of business

Provide styling advice and drive multi-item transactions

Deliver the highest level of customer service

Engage in visual merchandising of displays in the store

Team Management

Oversee sales associates and manage performance

Make sure daily responsibilities/tasks are being delegated and completed

Train new retail staff members, driving improvements and motivating employees to achieve goals

Operations

Complete daily opening/closing procedures

Manage stock, replenish displays and keep stockroom organized

Run sales and similar reports

Take responsibility for the store during shifts, coordinating lunches and breaks

Ensure health and safety protocols are strictly followed

Ensure the store is maintained and in a pristine condition at all times

Work with online customer service to match in-store stock with online customer requests

Handle myriad of additional store and online administrative tasks

Get involved in other ad hoc projects as might present themselves in a high-growth company

Brand Relations

Develop strong relationships with our brands that are stocked in-store

Respond to inquiries from the brands and assist them as needed including providing insights and feedback from customers

Liaise with the head-office brands team as needed

Content, Events & PR Support

Work with content and marketing teams to assist with the production of relevant in-store videos, photos and other creative materials for social media

Work with brands and events teams to produce and execute in-store events

Liaise with PR team to pull items for press, influencers and stylist

Requirements

Key skills and requirements for the role:
2+ years relevant retail experience, ideally within a multi-brand environment; exposure to/experience with an ecommerce or online marketplace business or retail startup is a plus

Self motivated, highly organized and with sharp attention to detail

Top-notch interpersonal, verbal and written communication skills

Ability to properly prioritize and balance customer-facing, operations and other duties

Adept at using/adopting a variety of software types, such as POS (Shopify), word processing/spreadsheets (Google Workplace), project management (Asana), communication (Slack, Zoom)

Enjoy being part of a team and doing whatever it takes to help the team succeed

Versatile with ability to adapt and thrive in a startup-like environment

Benefits

Benefits include:
$23.74 per hour plus a generous uncapped personal sales commission

Generous health insurance contribution with a choice of plans

Significant vacation/PTO allotment and paid safety/sick leave

Paid volunteering leave, pet-ernity leave and heartbreak leave

Quarterly Wellness Wallet - to spend on products and services which are meaningful to you

Subscription to yulife health and wellbeing app

401k with employer match

Creative work environment at our vibrant store in West Hollywood

Excellent career opportunities in a rapidly growing international business

Staff discount online and in-store across Wolf & Badger

Work in a positive organisation for people and planet. We are a certified B Corp

Wolf & Badger is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. We encourage applications from people from all walks of life.