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General Manager

3 months ago

Boston, Massachusetts, United States Private Listing Full time

As our General Manager, you must articulate, facilitate, and actualize the front of house vision for our New England style seafood reastaurant, with guidance and support from the Operations Manager, Head Chef, and Admin Level team.

ESSENTIAL FUNCTIONS:

  • Attract, inspire, and retain a team of service staff through hiring, training, reviewing and disciplining.
  • Implement inventory and cost control management systems set out by our admin team
  • Be a presence on the floor during peak business times making connections with our guests.
  • Adhere to, communicate, and enforce all policies as delineated in the Employee Handbook.
  • Foster and develop relationships with residents and local business through active community involvement and awareness.
  • Seek opportunities for growth through cultivating new and enhancing existing relationships with our guests
  • Evaluate marginal costs and all operating expenses to improve on efficiency, while enhancing the integrity of the operation.

POSITION MEASURABLES:

  • Financial performance against budget: Sales, COGS, Payroll, and Direct Operating Expenses.
  • Staff retention, development, and morale.
  • Guest relations and reviews.
  • Industry press and media reviews.
  • Clean and functioning physical plant

EDUCATION/ EXPERIENCE/ SKILLS REQUIRED:

Technical Platforms:

  • Toast, Opentable, Tripleseat, Eventbrite, Instagram, Google Office Suite,

Education/Experience:

  • 4 year B.S. degree.
  • Minimum 4 years experience in the Restaurant Industry, including at least 2 years at managerial level.

Skills:

  • Excellent written and oral communication.
  • Effective project management.
  • Ability to collaborate as part of a team, lead support staff, and work independently.

INTELLECTUAL, PERSONALITY + MOTIVATIONAL SKILLS REQUIRED:

  • Exceedingly strong work ethic and an ability to inspire the same in others.
  • Self-aware, conscious of how one's actions may be perceived by others.
  • Display a high level of empathy and social skills.
  • Seek fulfillment in the success of others.
  • Find fulfillment in the happiness of others.
  • Derive joy from learning and teaching.
  • Create positive, respectful, and effective relationships.
  • Look for inspiration from within and outside of our industry.
  • Capable of solving complex problems through creative and critical thinking.
  • Passionate about all aspects of hospitality and restaurant culture.
  • Take constructive criticism well.
  • Possess great organizational and prioritization skills.
  • Comfortable in an environment in which they are held accountable for results.

PHYSICAL REQUIREMENTS:

  • Ability to be on feet throughout the duration of service
  • Ability to walk up and down stairs
  • Ability to provide soft touch service tableside to guests
  • Ability to lift 20lbs

This is a full-time position offering competitive pay and benefits as well as opportunities for growth within a well-established and highly regarded restaurant group. We are an equal opportunity employer.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.