Director of Revenue Operations

2 weeks ago

Schenectady, New York, United States Lynkwell Full time

Position Summary

Revenue Operations Director is to unify and align the operations, systems, and data that support revenue teams along the entire revenue cycle to generate consistent and scalable growth. They will collaborate closely with leaders across our GTM teams to effectively plan, forecast, create visibility, and align GTM processes. The ideal candidate will be a methodical thinker with a strong attention to detail, allowing them to operate effectively across all levels of the organization.

The ideal candidate will have experience both strategically and technically in lead nurturing, lead management, lead scoring, CRM integrations, marketing and sales automation, sales pipeline management, lightweight data analysis, and reporting.

Responsibilities

  • Manage and optimize the revenue operations process, from lead generation to customer acquisition and retention.
  • Work closely with the marketing, sales, and account management teams to align efforts and maximize ROI.
  • Own data governance for the GTM teams, creating, evolving, and enforcing best practices, terminology, definitions, SOPs, documentations, and source reports to maximize performance and efficient scaling.
  • Be a critical stakeholder and resource for data cleansing and management.
  • Cultivate the data and analytics to drive growth, including establishing and tracking key metrics across all phases of the customer journey.
  • Leverage data visualization and other methods to turn the numbers into insights and a story to help drive consensus and action.
  • Create dashboards for GTM departments and individuals that deliver key information that drives increased efficiency and performance, including full-funnel performance, C/W and C/L analysis, etc.
  • Define the ideal data segmentations necessary and help ensure all elements of the tech stack are formatted to allow for data to be pulled across these segments.
  • Own the integration and performance of relevant elements of the tech stack. Act as a key stakeholder in the implementation of the CRM and automation tools.
  • Partner with other marketing team members to create full funnel, multi-channel, multi-touch attribution.
  • Act as a conduit between funnel performance and overall company performance and strategy.
  • Connect the data to the customer journey; partner with the team to leverage this data in optimization
  • Perform audits of marketing and sales tech stacks and the data in those stacks to create recommendations for continuous improvement.
  • Collaborate with other departments, such as sales, account management, finance, and product to identify and implement process improvements.
  • Stay up to date on industry trends, innovations, and best practices in revenue operations.

Requirements and skills

  • 5-10 years of experience in revenue operations or a related field
  • Strong analytical and critical thinking skills, with experience using data and analytics to improve performance.
  • Familiarity with sales and marketing tools, such as customer relationship management systems
  • Excellent communication and collaboration skills, with the ability to collaborate effectively with a team.
  • Knowledge of the sales process and the company's target audience and goals
  • Ability to conduct market and customer research to identify opportunities for growth.
  • Strong project management skills, with the ability to prioritize and manage multiple tasks and projects.
  • Flexibility and adaptability to change.
  • A desire to learn and grow in the revenue operations field, and a willingness to continuously improve and develop skills.
  • Bachelor's degree in business, marketing, or a related field

About Us:

Lynkwell, Livingston Energy Group, and Green Action Studio are energy-tech innovators focused on transforming the connection between clean energy solutions and electric infrastructure. We collaborate on R&D initiatives, oversee domestic manufacturing, and provide comprehensive products and services for EV charging station design, planning, funding, installation, and management. Our white label offering allows businesses to create

custom-branded EV charging experiences. Since the founding of Livingston in 2016, we have deployed thousands of charging stations and secured millions in funding for our customers. Visit Lynkwell ), Livingston ), and Green Action ) to learn more.

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