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Home Health LPN Business Office Specialist
3 months ago
Why join our Stonerise Home Health team?
We provide high-quality care to help patients maintain their independence and dignity in the comfort of their own homes. Our team includes nurses, physical therapists, occupational therapists, speech language pathologists, social workers, home health aides, liaisons and more who are committed to empowering patients to maintain their independence at home.
We serve our local neighbors and our team members are the heartbeat of everything we do. We care for patients like we do our own families, and we care for one another the same way.
What You Will Do as a Home Health LPN Business Office Specialist
At Stonerise Home Health, a Home Health LPN Business Office Specialist career is more than a job or "a calling" – it's a chance to leave a legacy of service and love on someone's life. A legacy that will be remembered by your patients and their families forever. A legacy that will make your life better as well.
As a Home Health LPN Business Office Specialist, you will be responsible for coordinating and maintaining processes and duties of the business office.
Some of your primary responsibilities will include:
- Assists Agency Clinical management in coordination and scheduling of visits and staff
- Enters patient information into software system.
- Attaches documentation to ensure that charts are kept up to date.
- Reviews referrals for and works toward F2F criteria completion
- Responsible for meeting all service standards for exceptional customer service delivery.
- Monitoring of patient charts for quality controls as assigned.
- Referral intake and processing.
- Make take verbal orders
- Reviews and takes appropriate action of lab orders and critical and non-critical lab results
- Communicate and liaise verbally and in writing information between referral sources/patients/family members/inquirers and relevant staff and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions.
- Follows with practitioners to receive signed orders
- Use personal judgment and initiative to develop effective and constructive solutions to challenges and obstacles in activity and procedures.
- Establish and maintain effective working relationships with co-workers, supervisors and the general public.
- Fosters an atmosphere of teamwork and collaboration.
- Is consistently supportive of the agency administration and missions and is a positive team member at all times.
- Ensures strict confidentiality of financial and medical records in compliance with Health Insurance Portability and Accountability Act, (HIPAA).
- Other duties as assigned.
Benefits You Will Enjoy
In addition to competitive pay, full-time team member benefits include:
- Paid Time Off
- Insurance benefits (medical, dental, vision, life, and other voluntary group programs)
- 401 (K) retirement savings plan with employer match
- Tuition reimbursement for qualified career paths
- Career advancement opportunities
Schedule
Full Time,
Education, Licensure & Certification Requirements
- Is at least 18 years of age.
- Licensed LPN for geography Agency/Region works
- Has ability to read, follow written instructions, and document services provided.
- Demonstrates autonomy, organization, assertiveness, and flexibility and cooperation in performing job responsibilities
- Related healthcare experience, including working with multiple referral sources
- Previous call center or customer service experience is preferred.
- Strong computer skills and proficiency with Microsoft Office including Word, Excel, and other software programs is preferred.
- Excellent organizational skills are required.
- Experience working with home health care standards and quality assurance or risk management.
- Knowledge of authorization processes for insurance carriers.
