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internal communications manager

1 month ago

Atlanta, Georgia, United States Compass Group USA Full time
Compass One

Pay Grade: 13

Compass One Healthcare is a premier healthcare company with 46,000 engaged team members who are focused on delivering quality, value, and exceptional patient experience through specialized services and protocols in more than 1,650 hospital and health system locations in 48 states. Through a combined three-quarters of a century of healthcare experience, Compass One offers seven customer-focused core services: Food and Nutrition, Environmental, Patient Transportation, Laundry & Linen, Healthcare Technology Solutions (Clinical Engineering), Facilities Management, and Ambulatory Services. Compass One is committed to the growth and development of its associates, and its unique Positive ImpressionsTM program features a team of 100-plus Patient Experience Managers dedicated to driving a better experience in each of our hospitals. Also, Compass One's exclusive partnership with Press Ganey leverages rich analytics to better understand how to improve experiences for patients, family, customers, caregivers, and the community.

Job Summary

Reporting into the Director of Internal Communications, the Internal Communications Manager will manage internal communications for Compass One Healthcare with focused support of CCL Hospitality Group, (CCL), while maintaining assigned projects and programs. The CCL Communications Manager should be comfortable finding creative ways of supporting internal communications for the operating company brands that live underneath the CCL organization, including organizational and CEO messaging.

CCL Overview: CCL Hospitality Group (CCL) is a trusted provider of dining hospitality services and environmental services to senior living communities across the U. S. CCL leads the strategy and engagement growth needs of our five senior living brands of Morrison Living, Unidine, Strategic Dining Services (dining services), Coreworks (environmental services) and The Hub (Design Build). For our residents, CCL is on a mission to make first and lasting impressions. With that mission, we're embracing our clients, their residents, and our team members who serve them.

Compass One Overview: Compass One Healthcare's branded sectors, Morrison Healthcare (food and nutrition services), Crothall Healthcare (support services), TouchPoint Support Services (food and support services), and Compass Community Living Hospitality Group (food and support services for senior communities) provide exceptional expertise in 3500 hospital and health systems and senior communities in 46 states. With more than 83,000 engaged team members, we focus on delivering quality, value, and exceptional resident and patient experience through our specialized services.

Responsibilities:
  • Manages all internal communications of CCL's five operating company brands for the sector and within Compass One Healthcare.
  • Internal communications include, but are not limited to newsletters, MyCompass, company-wide and targeted emails.
  • Provides the "voice" of the CEO for all internal CEO communications, companywide announcements, CEO Town Halls, video scripts and more.
  • Liaisons between the 5 brands for best practice sharing of communications content.
  • Generates content and story ideas-including sourcing, shaping, interviewing, and writing/producing for internal and platforms.
  • Includes culture Stories & celebration Weeks - Diversity & Inclusion, Foodservice Workers Week, Black History Month, Stop Food Waste Day, etc.
  • Supports internal editorial calendar to ensure streamlined communication across CCL and Compass One.
  • Collaborate with Compass One Marcom, support departments, and key stakeholders in development of the content calendar, overlaying CCL's and Compass One's business objectives and priorities.
  • Supporting content creation for internal communications app, Nudge, which includes content strategy and creation, support team collaboration, and reporting.
  • Fostering relationships with corporate support teams and SMEs to effectively communicate support team and Compass Group programs and initiatives.
  • Includes 10-15% travel to accounts and team meetings as needed.
Qualifications:
  • Bachelor's degree in communications preferred.
  • Minimum of 5 years of experience in a corporate communications role and environment.
  • Hybrid role with the option of being based in Atlanta or Charlotte.
  • Proficiency in Microsoft Office (Teams, Excel, PowerPoint, Word, Outlook, etc.).
  • Excellent written and verbal skills.
  • Strong project management skills and ability to multi-task.
  • Ability to manage corporate relationships with key influencers, including senior management.
  • Extreme attention to detail.
  • Self-directed and proactive.
  • Excellent presentation skills.
  • Highly collaborative and readily accepts ownership while maintaining a positive attitude with a "team" mentality.
  • Works well under pressure and adapts well to working with short deadlines in tight turn-around situations.

Apply to Compass One Healthcare today

Compass One Healthcare is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Compass One maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Compass Oneare offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Flexible Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Req ID:1315502

Compass One

KYLIE BANKS

[[req_classification

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