Alumni Experiences Product Manager, Development
2 weeks ago
Our Mission
We in Boston University Development & Alumni Relations (DAR) harness the power of philanthropy to make an excellent education accessible and welcoming to all, and to advance BU's global leadership in research, scholarship, artistic creation, and professional practice.
To support our work, we have built—and are continuing to build—an outstanding team of dynamic, mission-driven advancement professionals who constantly strive to create an environment where everyone belongs.
Where it's not just about a job, but a career and a community.
Now, our
Alumni Engagement team is looking for an
Alumni Experiences Product Manager who will serve as the primary user-end manager for online products that enable alumni engagement and fundraising to flourish at Boston University, including Salesforce Experience Cloud, online giving, and event registration solutions.
Alumni Engagement at Boston University
The Alumni Engagement team is dedicated to understanding alumni, strengthening pride and awareness, and facilitating ways to grow and sustain the base of alumni engaging with and supporting Boston University.
The team has oversight of alumni digital strategy, alumni experience operations, and measuring engagement—through both attitudinal and behavioral dimensions—of more than 350,000 alumni across the globe.
This team works in close collaboration with colleagues in the Office of Development & Alumni Relations, and across departments and schools at Boston University.
Alumni Experiences Product Manager
In your role as Alumni Experiences Product Manager, you occupy a unique position within the university, bridging traditional product management and customer experience roles.
You oversee alumni experience product journeys from conception to launch while focusing on creating a cohesive and delightful customer experience across all touchpoints.
You will work with high-performing and collaborative teams including Alumni Relations, Annual Giving, Applications, Development Communications, and others across BU, ensuring that products align with the overall alumni engagement strategy.
Responsibilities:
- Serve as primary system administrator for the Salesforce Experience Cloud, event registration, and online giving products for Development & Alumni Relations.
- Be a key member of the project team during implementation, including product(s) design and optimization, user roles, design templates and page layouts, integrations, and reports and dashboards.
- Assist in managing projects timelines and deliverables, including setting up project tasks; assists with coordination of web assets (images, copy) and deliverables.
- Ensure that the visual design of alumni engagement and fundraising products support DAR's goals and is consistent with university brand guidelines.
- Provide handson, detailed coordination of a variety of digital development projects in support of engagement and fundraising, including enhancements to products; onsite testing, UX optimization, and web development for marketing campaigns.
- Plan ahead for upgrades, seasonal releases and longterm projects.
- Train new users and grow the Salesforce skill set across the organization.
Required Skills:
Qualifications:
Required
- 5+ years of relevant experience.
- Undergraduate degree in communications, marketing, advertising, computer science, media studies, CX/UX design, or equivalent combination of education, certifications, and experience. Salesforce certifications strongly preferred.
- 2 to 3 years of experience managing online communities or social media, with strong understanding of community networks design, functionality, and strategy.
- Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests.
- Very high attention to detail.
- Excellent verbal, written, and presentation skills.
- Strong analytical skills with the ability to collect, organize, analyze information, with an ability to communicate to business leaders.
- Prior experience with Salesforce, including certifications.
- Fundraising and/or event management experience.
- Strong interpersonal skills.
- Creative and analytical thinker with strong problemsolving skills.
- Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts.
- Ability to assess the impact of new requirements on Salesforce and other integrated systems.
But that's not all we're looking for; we want someone who embodies our values:
Teamwork, transparency, and mutual respect, because we value every member's contributions and know that leadership can come from anywhere.
Diversity, equity, inclusion, and a commitment to ensuring that each of us knows we belong here.
-
Integrity in how we work and how we treat one another.
-
Strategic thinking and curiosity in the relentless pursuit of fresh approaches and measurable results.
- **Continuous growth and improve
-
Boston, Massachusetts, United States Boston University Full timeOur MissionWe in Boston University Development & Alumni Relations (DAR) harness the power of philanthropy to make an excellent education accessible and welcoming to all, and to advance BU's global leadership in research, scholarship, artistic creation, and professional practice. To support our work, we have built—and are continuing to build—an...
-
Alumni Relations Manager
4 weeks ago
Boston, Massachusetts, United States Penn Mutual Life Insurance Full timeAll Applicants: Please submit a cover letter with your resume.WilmerHale is a leading, full-service international law firm with 1,000 lawyers located throughout 12 offices in the United States, Europe and Asia. Our lawyers work at the intersection of government, technology and business, and we remain committed to our guiding principles of providing quality,...
-
Alumni Relations Manager
2 months ago
Boston, Massachusetts, United States Penn Mutual Life Insurance Full timeAll Applicants: Please submit a cover letter with your resume.WilmerHale is a leading, full-service international law firm with 1,000 lawyers located throughout 12 offices in the United States, Europe and Asia. Our lawyers work at the intersection of government, technology and business, and we remain committed to our guiding principles of providing quality,...
-
Boston, Massachusetts, United States InsideHigherEd Full timeASSOCIATE DIRECTOR, ALUMNI LEADERSHIP COUNCILS, Development & Alumni Relations, Alumni Engagement Tracking Code Job DescriptionOur Mission We in Boston University Development & Alumni Relations (DAR) harness the power of philanthropy to make an excellent education accessible and welcoming to all, and to advance BU's global leadership in research,...
-
Development Manager
1 month ago
Boston, Massachusetts, United States Initiative for a Competitive Inner City Full timeThe Development Manager is responsible for leading individualgiving efforts for ICIC. Day-to-day responsibilities includeidentifying and qualifying potential individual donors (includingfrom ICIC's program alumni) as well as creating and implementingoutreach strategies for them. In addition, the development managerwill lead donor stewardship and renewal...
-
Development Manager
4 weeks ago
Boston, Massachusetts, United States Initiative for a Competitive Inner City Full timeThe Development Manager is responsible for leading individualgiving efforts for ICIC. Day-to-day responsibilities includeidentifying and qualifying potential individual donors (includingfrom ICIC's program alumni) as well as creating and implementingoutreach strategies for them. In addition, the development managerwill lead donor stewardship and renewal...
-
Boston, Massachusetts, United States Boston University Full timeOur MissionWe in Boston University Development & Alumni Relations (DAR) harness the power of philanthropy to make an excellent education accessible and welcoming to all, and to advance BU's global leadership in research, scholarship, artistic creation, and professional practice. To support our work, we have built and are continuing to build an outstanding...
-
Principal Investor, Yard Ventures
2 weeks ago
Boston, Massachusetts, United States Alumni Ventures Full timeJob DescriptionAbout Alumni VenturesAlumni Ventures (AV) is a top venture capital firm revolutionizing how people can invest in startups. With over $1B AUM and a portfolio of 1,200+ venture-backed companies, Alumni Ventures has a community of 600,000+ members and subscribers. Operating across Boston, Chicago, New York City, Menlo Park, and Manchester, NH,...
-
Boston, Massachusetts, United States Boston University Full timeOur MissionWe in Boston University Development & Alumni Relations (DAR) harness the power of philanthropy to make an excellent education accessible and welcoming to all, and to advance BUs global leadership in research, scholarship, artistic creation, and professional practice. To support our work, we have builtand are continuing to buildan outstanding team...
-
Boston, Massachusetts, United States Boston University Full timeOur MissionWe in Boston University Development & Alumni Relations (DAR) harness the power of philanthropy to make an excellent education accessible and welcoming to all, and to advance BUs global leadership in research, scholarship, artistic creation, and professional practice. To support our work, we have builtand are continuing to buildan outstanding team...
-
Boston, Massachusetts, United States Boston University Full timeOur MissionWe in Boston University Development & Alumni Relations (DAR) harness the power of philanthropy to make an excellent education accessible and welcoming to all, and to advance BU's global leadership in research, scholarship, artistic creation, and professional practice. To support our work, we have built—and are continuing to build—an...
-
Boston, Massachusetts, United States Boston University Full timeOur MissionWe in Boston University Development & Alumni Relations (DAR) harness the power of philanthropy to make an excellent education accessible and welcoming to all, and to advance BU's global leadership in research, scholarship, artistic creation, and professional practice. To support our work, we have built—and are continuing to build—an...
-
Boston, Massachusetts, United States Boston University Full timeOur MissionWe in Boston University Development & Alumni Relations (DAR) harness the power of philanthropy to make an excellent education accessible and welcoming to all, and to advance BU's global leadership in research, scholarship, artistic creation, and professional practice. To support our work, we have built—and are continuing to build—an...
-
Boston, Massachusetts, United States Boston University Full timeOur MissionWe in Boston University Development & Alumni Relations (DAR) harness the power of philanthropy to make an excellent education accessible and welcoming to all, and to advance BU's global leadership in research, scholarship, artistic creation, and professional practice. To support our work, we have built—and are continuing to build—an...
-
Boston, Massachusetts, United States Boston University Full timeWith roots dating back to 1918, Boston University School of Social Work has more than 100 years of social work education history, a dynamic faculty leading innovative research on pressing social justice issues, and graduate and professional students engaged in programs across five campuses and online. Our mission is to develop dynamic and diverse social work...
-
Restaurant Manager
2 weeks ago
Boston, Massachusetts, United States Hornblower - City Experiences Full timeBoston Harbor City Cruises is seeking a Restaurant Manager for our operation in Boston, MA. About You: This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System. About the Opportunity: The successful Restaurant and Events Manager oversees front-of-the-house cruise execution to ensure consistently high levels of quality,...
-
Director of Lifetime Engagement
2 days ago
Boston, Massachusetts, United States Wentworth Institute of Technology Full timeDirector of Lifetime EngagementlocationsBoston, MA, UStime typeFull timejob requisition idJR1818Job DescriptionWentworth's engagement and annual giving team seeks to build an inclusive and connected community, providing opportunities for alumni, families, friends, and faculty/staff of Wentworth to connect with the university and each other and to inspire and...
-
Product Management, Manager
2 weeks ago
Boston, Massachusetts, United States Athenahealth Full timeJoin us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.We are looking for a Product Manager to join our Collector Product within our Patient Pay & Insurance zone. This Product Manager will be responsible for quickly learning the business problems that our zone builds software to address,...
-
Director Product Manager
6 days ago
Boston, Massachusetts, United States AutoStore Full timeThe Director of Product Management will lead the product management team to drive the development, implementation, and management of product strategies. This role requires a strategic thinker with a keen understanding of market trends and customer needs, capable of delivering innovative products that align with the company's vision and goals.Key...
-
Boston, Massachusetts, United States Boston University Full timeThe Senior Producer/Editor, reporting to the Executive Producer, is a senior member of the team of Producer/Editors at Boston University Productions. They are responsible for regularly producing high-quality, high-visibility, engaging video content firmly rooted in strong storytelling. They will be expected to work on high-level, complex productions and...
