System Services Representative

2 weeks ago


Armonk, New York, United States IBM Full time
Introduction


System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services.

Sound pretty important? Absolutely You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.

Your Role and Responsibilities


System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services.


Systems Services Representatives are:

  • The primary technical interface to clients for the coordination of hardware and/or software support, and delivery of operational services, as required by the Client;
  • Client advisors on preventive maintenance, configuration, operation, and environmental factors that may impact product performance or impair the client's IT operation;
  • Accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until they are fixed;
  • They may also perform services activities such as systems assurance, systemslevel problem determination, discontinuance, and relocation of IBM and nonIBM systems and products;
  • Local travel in the assigned Territory throughout the week in support of Client's needs;
  • Skills will begin with laptop, desktop, and printers, but will have the opportunity to expand their skill set to include Intel Server, Networking, and Storage support
Required Technical and Professional Expertise

  • Have experience in Customer Service & Customer Interaction
  • Have basic computer knowledge (e.g., knows what a hard drive, RAM, memory DIMM, IP address)
  • Have the ability to demonstrate mechanical aptitude, and given the appropriate tools follow instructions to perform a repair or replacement (e.g. follow the instructions of a hardware maintenance manual to successfully complete a repair/replacement)
  • Be comfortable working with and using various tools (e.g. laptop, screw driver, pry tool, needle nose pliers, wrench) to complete necessary installation, maintenance or repair tasks
  • Have problem solving skills
  • Be a selfmotivator and enjoy working in a team environment
Preferred Technical and Professional Expertise

Preferred skills include for the the applicant:

  • Prior experience in field repair of computer or mechanical equipment
  • Technical school degree, diploma, or certifications
About Business UnitIBM Systems helps IT leaders think differently about their infrastructure.

IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues.

Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.


Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company.

They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers.

The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?


Location StatementIBM offers a competitive benefits program which may include medical & prescription drug coverage, dental, vision, mental health & well being, 8 paid holidays, minimum 56 hours paid sick time, 80 hours paid vacation, life insurance, 401(k), financial counseling, and the IBM Employee Stock Purchase Plan.

IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law. The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits ma

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