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Jr Network Specialist

4 months ago

Armonk, United States Insight Global Full time

Must-haves

  • 2+ years in an IT support role
  • Experience troubleshooting hardware and software incidents
  • Basic network understanding; troubleshooting wifi connectivity, understanding of fundamentals such as TCP/IP, DNS, LAN/WAN, etc.
  • Strong recent experience with que management, working with a ticketing system
  • Strong communication, eagerness to learn, and customer service skills

Plusses

  • Experience working in a genius bar, geek squad, etc. (customer service, client facing role)
  • Experience working in the educational/instructional field, or working in IT at their college
  • Strong recent experience using ServiceNow as a ticketing system

Day-to-Day

A client is looking for a Jr. Network Specialist to support a school district to support a school district in Westchester County, NY. This person will be spending 100% of their day doing deskside support. They will be supporting about 300-500 staff members, working directly with executives, teachers, and students in order to resolve tickets and incidents. These tickets will include a large variety of things, including Active Directory support and password resets, network connectivity issues and troubleshooting, smartboard support, hardware troubleshooting, imaging labs, projector & printer break fixes, email and application support, etc. During the summer months, this person will be responsible for managing project work such as migrations, deployments, upgrades, equipment refreshes, etc. This individual needs to have strong customer service skills and fundamental network experience in order to communicate issues and solutions with the staff they are supporting.