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PT Customer Service Leader

3 months ago

Beaufort, South Carolina, United States Food Lion Full time
Duties and Responsibilities:
  • Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
  • Greet each customer and uses his or her name whenever possible
  • Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
  • Check the bottom of every cart and under all baby seats for items before completing an order
  • Follow correct bagging procedures for the correct use of bags by type
  • Scan customers' order and handles the payment transaction, per standard practice
  • Avoid personal conversations with other associates when customers are present
  • Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
  • Follow procedures for refunds and error correction
  • Make every attempt to maintain accurate cash control
  • Follow procedures and performs overrides
  • Identify customers needing assistance and offers to take the customer's order to their car
  • Maintain alertness and calls for assistance when needed to service customers per service standards
  • Check prices quickly and accurately
  • Is courteous and helpful to other associates
  • Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
  • Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
  • Ensure work station and front end area of the store has a neat and clean presentation
  • Report any register malfunction to the Customer Service Manager or MOD
  • Ensure the MVP savings center KIOSK is filled with paper and properly working
  • Adhere to all company guidelines, policies and standard practices
  • Observe and correct all unsafe conditions that could cause associate or customer accidents
  • Notify QA of any cleaning issues or maintenance required on front end
  • Successfully complete computer based training (CBT) and training aid courses
  • Perform all other duties as assigned