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Manager, UX Design, Employee Experience

3 months ago

Milwaukee, Wisconsin, United States ServiceNow Full time
Job Description

Team & Role:
We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we.

We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century.

And we love co-creating, using, and highlighting our own products to do it.


Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Experience Design team located within Digital Technology.

At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.

What you get to do in this role:


Drive a team of 4-6 designers as part of the Digital Technology UX Design team to deliver great user experiences that will revolutionize collaboration and productivity for products used internally by ServiceNow's 23,000+ employees.

Directly lead a team of designers in crafting high-quality, innovative, accessible tools that make our business work

Support and inform UX strategy across a broad portfolio of products

Deliver UX designs and XD vision in collaboration with other Experience Design leaders

Mentor and coach team in team leadership, design strategy, organizational dynamics and their individual craft

Promote and facilitate the adoption of end-to-end design thinking in developing our products

Promote and advance the discipline of Experience Design

Work closely with product management and engineering in UX ideation, innovation and delivery

Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem

Ensure a seamless experience across desktop and mobile platforms, and beyond


Qualifications:
Qualifications

Preferred

Qualifications:
1+ years of experience managing people and/or leading design teams

7+ years of experience in UX Design and/or Interaction Design field

Passion to grow and mentor people

Strong skills in Interaction Design, Visual Design, and Information Architecture

Ability to understand and distill complex problems into clean solutions

Excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team

Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment

Demonstrate a high level of initiative, good sense of humor, and a "make it work" ethos

Experience in creating content and/or designing with compliance to WCAG 2.0/2.1 AA guidelines is a plus

Basic

Qualifications:
Bachelor's Degree (or equivalent experience) in visual design, interaction design, human interaction sociology, psychology, or related disciplines.

Experience working in an agile or incremental manner

Experience working with tools such as Figma, Miro, or Abstract

Additional Information

ServiceNow is an Equal Employment Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work.

Click here

to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at

for assistance.


For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S.

Government for certain individuals.

All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S.

Government.

Please Note:
Fraudulent job postings/job scams are increasingly common.

Click here

to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the

ServiceNow Careers site .

From Fortune.

2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

Qualifications

Preferred

Qualifications:

  • 1+ years of experience managing people and/or leading design teams
  • 7+ years of experience in UX Design and/or Interaction Design field
  • Passion to grow and mentor people
  • Strong skills in Interaction Design, Visual Design, and Information Architecture
  • Ability to understand and distill complex problems into clean solutions
  • Excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team
  • Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment
  • Demonstrate a high level of initiative, good sense of humor, and a "make it work" ethos
  • Experience in creating content and/or designing with compliance to WCAG 2.0/2.1 AA guidelines is a plus

Basic

Qualifications:

  • Bachelor's Degree (or equivalent experience) in visual design, interaction design, human interaction sociology, psychology, or related disciplines.
  • Experience working in an agile or incremental manner
  • Experience working with tools such as Figma, Miro, or Abstract
Additional Information

ServiceNow is an Equal Employment Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. [Click here]) to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at []) for assistance.


For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S.

Government for certain individuals.

All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S.

Government.

Please Note:
Fraudulent job postings/job scams are increasingly common. [Click here]) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the [ServiceNow Careers site]).

From Fortune.

2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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