Behavioral Health Call Diversion Supervisor

7 days ago

Madison, Wisconsin, United States Dane County Full time

Description:


Dane County Public Safety Communication in Madison, WI has a full-time (1.0 FTE) vacancy for a Behavioral Health Call Diversion Supervisor.


The eligible list created from this posting may be used for future Behavioral Health Call Diversion Supervisor vacancies for the next six (6) months.


Equity, Definition and Examples of Duties:

COMMITMENT TO EQUITY AND INCLUSION


As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality service is a shared goal.

All employees must be able to demonstrate multicultural competence - the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways.

Applicants from traditionally underrepresented populations including women, racial and ethnic minorities, and persons with disabilities are especially encouraged to apply.


DEFINITION

EXAMPLES OF DUTIES
Research emerging BHCD trends and identify best practices to be considered for implementation. Assist in developing initial training curriculum for BHCD Specialists. Assist with developing BHCD specific procedures and workflow, and with refining and updating current related procedures.

Assist with implementation of triage and disposition of behavioral health related CFS to ensure efficient and effective assessment, triage, referral, and overall handling of behavioral health related 911 and non-emergency calls.

Participate in the ongoing evaluation and refinement of the BHCD program. Provide relevant updates on developments, issues, etc. to affected internal staff and external partners as appropriate
. Plan, organize, assign, supervise, and monitor work activities of BHCD Specialists to ensure compliance with established policies and procedures. Ensure service quality by monitoring calls, reviewing call recordings, and providing feedback to staff. Collaborate with PSC Training staff to provide and/or facilitate on-going, crisis call handling related training for all PSC staff. Participate in hiring, onboarding and off boarding. Evaluate employee performance and complete performance evaluations for direct reports. Maintain timely and thorough administrative and service documentation and records related to supervision and program-related monitoring. Participate in regular meetings with other supervisors and manager to discuss operational issues, staffing needs, and program updates. Assist in identifying, collecting and analyzing relevant program data related to program efficacy. Prepare data, reports and presentations as needed. Other duties as assigned.

Education, Experience & Special Requirements:

Education, Training and Experience:


Any combination of education, training and experience equivalent to a Bachelor's degree from an accredited institution in Social Work, Counseling, Psychology, or relevant field and at least three (3) years of experience in clinical risk assessment and crisis intervention.

Demonstrated experience in direct supervision and management of staff.

Master's degree in related field and experience in telephonic crisis management, call center environment, and public safety response frameworks preferred.


Special Requirements:

Must have a valid driver's license, or access to reliable personal transportation, or equivalent. Availability to work as required occasionally during nights, weekends, holidays and during special events. A Pre-Employment Psychological Suitability assessment may be part of the final selection process. Position requires a criminal background check and fingerprinting due to the nature of the job's responsibilities. Must successfully pass a drug test and baseline hearing examination.

Background Check Statement:

Some positions may require a criminal background check which can include fingerprinting due to the nature of the job's responsibilities.

Wisconsin's Fair Employment Law, s , Wis. Stats., prohibits discrimination because of an arrest or conviction record.

However, Dane County may disqualify an applicant if the position's responsibilities are substantially related to the applicant's criminal history (e.g., the nature of the crime and its relationship to the position, whether hiring, transferring or promoting an applicant would pose an unreasonable risk to the business, its employees, customers and vendors, etc.) Management reserves the right to make employment contingent upon successful completion of the background check.


For Bilingual Positions:

  • Provide services in both English and the required foreign language (e.g., Spanish, Hmong, etc.).
  • Applicants being considered for Bilingual positions will be tested during the recruitment process. This may consist of either being able to respond to questions in

  • Behavioral Health Supervisor

    7 days ago

    Madison, Wisconsin, United States UW Health Full time

    Job Title: Behavioral Health Supervisor - Substance Use ProfessionalCompany: UW HealthWork Schedule:100% FTE, day shifts. Scheduled shift would be 9 am to 6 pm Monday through Friday.What's in store for you:Provide substance abuse and mental health services - including assessment, treatment planning, and intervention - for adolescents and their support...

  • Clinical Program Supervisor

    7 days ago

    Madison, Wisconsin, United States UnityPoint Health Full time

    13522BR FTE: 1.0 Shift: Day/No Holiday/No Weekend Compensation: Based on experience. Hours Per Week: 40 Weekends: No Benefit Eligible The Clinical Program Supervisor has accountability for the Behavioral Health Therapy and the Clinical Supervisor teams under the direction of the department Manager. This position is accountable for therapy programing,...

  • Addictions/BH Therapist-Clinical Supervisor; 1.0FTE; Day Shift

    7 days ago

    Madison, Wisconsin, United States Meriter-UnityPoint health Full time

    11979BRDepartment Name:HSP Newstart- Adult Location:Meriter NewStart Job Description: The Addictions and Behavioral Health Therapist and Clinical Supervisor applies evidence-based therapies, principles, techniques, and strategies to facilitate the progress of patients into recovery from substance use and mental health disorders. This includes identifying and...

  • Mental Health Clinician

    7 days ago

    Madison, Wisconsin, United States UW Health Full time

    Work Schedule :80% FTE, days and evenings, The provider would work mainly 5:30p-12:00a shifts, with potential day time shift on the weekends. You will work at University Hospital in Madison, WI.Be part of something remarkableJoin the hospital in WisconsinWe are seeking a Mental Health Clinician - Crisis Consult to:Provide diagnostic assessment and treatment...

  • Chief Financial Officer

    7 days ago

    Madison, Wisconsin, United States Shorewood Behavioral Health Full time

    Overview: Acadia Healthcare is a leading provider of behavioral healthcare services across the United States. Acadia operates a growing network of 250 plus behavioral healthcare facilities with approximately 11,100 beds in 39 states and Puerto Rico. With more than 23,000 employees serving approximately 75,000 patients daily, Acadia is the largest stand-alone...

  • Mental Health Clinician

    7 days ago

    Madison, Wisconsin, United States UW Health Partners Full time

    Work Schedule:80% FTE, days and evenings, The provider would work mainly 5:30p-12:00a shifts, with potential day time shift on the weekends. You will work at University Hospital in Madison, WI.Be part of something remarkableJoin the #1 hospital in WisconsinWe are seeking a Mental Health Clinician - Crisis Consult to: Provide diagnostic assessment and...

  • Mental Health Clinician

    7 days ago

    Madison, Wisconsin, United States UW Health Full time

    Job DescriptionWork Schedule: 100% FTE, days. This is a hybrid position. When in person, you will be located at 4621 Eastpark Boulevard in Madison, WI.Pay:The pay range listed reflects all titlesBe part of something remarkableBehavioral Health Providers at UW Health promote well-being, healing, and recoveryWe are seeking a Mental Health Clinician, Clinical...

  • Behavior Technician

    7 days ago

    Madison, Wisconsin, United States FamilyPath Autism Services Full time

    Position Title: Children's Autism Treatment Technician - I (or CATT-I)Location: Greater Madison Area (Client sessions conducted in homes)Pay: $17-19 per hourSchedule: Minimum 12 hours per week, Weekdays only, Flexible hours within 8am-6pmAre you...Seeking a rewarding career with opportunities for personal and professional development?Looking for a dynamic,...

  • Fitness Supervisor

    7 days ago

    Madison, Wisconsin, United States UW Health Full time

    Job Title: Fitness Supervisor - Aquatics at UW Health Work Schedule: 100% FTE, Schedule based on the needs of the department. The aquatic center is open seven days a week. Hours of operation are Monday - Thursday 6:00 AM – 8:00 PM, Friday 6:00 AM – 5:00 PM, Saturday 8:00 AM – 2:00 PM, and Sunday 10:00 AM – 2:00 PM. Be part of something...

  • Fitness Supervisor

    7 days ago

    Madison, Wisconsin, United States UW Health Full time

    Job DescriptionWork Schedule: 100% FTE, Schedule based on the needs of the department. The aquatic center is open seven days a week. Hours of operation are Monday - Thursday 6:00 AM - 8:00 PM, Friday 6:00 AM - 5:00 PM, Saturday 8:00 AM - 2:00 PM, and Sunday 10:00 AM - 2:00 PM. Be part of something remarkable Coordinate the pool schedule, swim lessons,...

  • Mental Health Therapist

    7 days ago

    Madison, Wisconsin, United States UnityPoint Health Full time

    13354BRFTE:0.9Shift: Day/no weekend or holiday. The FTE (full-time equivalent) for this position is flexible and may be adjusted based on candidate availability.Compensation: Commensurate with experience.Hours Per Week: 36Weekends: NoBenefit EligibleThe Addictions and Mental Health Therapist applies evidence-based therapies, principles, techniques and...

  • Behavioral Health Onsite Health Coach- Evernorth- Madison, AL

    3 weeks ago

    Madison, Wisconsin, United States The Cigna Group Full time

    The job profile for this position is Case Management Lead Analyst, which is a Band 3 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...

  • Behavioral Health Onsite Health Coach- Evernorth- Madison, AL

    1 month ago

    Madison, Wisconsin, United States The Cigna Group Full time

    The job profile for this position is Case Management Lead Analyst, which is a Band 3 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...

  • Call Center Representative

    7 days ago

    Madison, Wisconsin, United States SSM Health Full time

    It's more than a career, it's a calling.WI-SSM Health West BeltlineWorker Type:RegularJob Summary:Answers incoming calls and performs triage of inquiries.Job Responsibilities and Requirements:PRIMARY RESPONSIBILITIES Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard. Collects relevant...

  • Supervisor, Maintenance and Engineering Services

    7 days ago

    Madison, Wisconsin, United States UW Health Full time

    Work Schedule:100% FTE, day shift. Monday - Friday 7:00AM - 3:30PM. Hours may vary based on the operational needs of the department.**Be part of something remarkableJoin the #1 hospital in WisconsinWe are seeking a Supervisor, Maintenance and Engineering Services to:Provide direct supervision to maintenance and limited trades staff to accomplish UW Health...

  • Clinical Program Supervisor

    7 days ago

    Madison, Wisconsin, United States UnityPoint Health Full time

    Clinical leadership and staff development: Provides advanced clinical leadership to the interdisciplinary team in conjunction with the Medical Director, and in coordination with the Manager. This involves demonstrating and promoting evidence-based approaches in Clinical, Supervisory, Behavioral Health, and Program areas related to Substance Abuse.

  • RN - House Supervisor - American Family Children's Hospital

    7 days ago

    Madison, Wisconsin, United States UW Health Full time

    Job DescriptionDescription:Work Schedule: 60% FTE, evening/night shift rotation. One in three weekend rotation and rotating holidays. We offer a competitive starting pay, relevant work experience will be considered, this position also includes a shift/weekend differential. You will work at the American Family Children's Hospital in Madison, WI. Be part of...

  • Assistant or Associate Professor of Population Health Sciences

    7 days ago

    Madison, Wisconsin, United States University of Wisconsin Madison Full time

    Job Summary:The Department of Population Health Sciences (PHS) in the University of Wisconsin (UW) School of Medicine and Public Health (SMPH) invites applications for a full-time Assistant/Associate Professor position (tenure track) in Epidemiology. Individuals with research programs in Environmental/Occupational Health, Global Health, Health Equity,...

  • Application Development Supervisor

    3 weeks ago

    Madison, Wisconsin, United States WPS Health Solutions Full time

    Who We AreWPS Health Solutions is a leading not-for-profit health insurer and federal government contractor headquartered in Wisconsin. WPS offers health insurance plans for individuals, families, seniors, and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage...

  • Application Development Supervisor

    4 weeks ago

    Madison, Wisconsin, United States WPS Health Solutions Full time

    Who We AreWPS Health Solutions is a leading not-for-profit health insurer and federal government contractor headquartered in Wisconsin. WPS offers health insurance plans for individuals, families, seniors, and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage...