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Call Center Representative

3 months ago

Madison, Wisconsin, United States SSM Health Full time

It's more than a career, it's a calling.
WI-SSM Health West Beltline

Worker Type:
Regular

Job Summary:
Answers incoming calls and performs triage of inquiries.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

  • Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
  • Collects relevant caller data to assist with measurement, tracking and reporting activities.
  • Track inquires, questions and answers and provide resolution.
  • May perform clerical or administrative duties.
  • Performs other duties as assigned.

EDUCATION

  • High school diploma or equivalent work experience

EXPERIENCE

  • No experience required

PHYSICAL REQUIREMENTS

  • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
  • Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
  • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
  • Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
  • Frequent keyboard use/data entry.
  • Occasional bending, stooping, kneeling, squatting, twisting and gripping.
  • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
  • Rare climbing.
REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

  • None

Work Shift:
Day Shift (United States of America)

Job Type:
Employee

Department:
CO Dane Answering Services

Scheduled Weekly Hours:
25

_SSM Health is an equal opportunity employer.

SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity,_ _pregnancy, veteran status_
_,_ _or any other characteristic protected by applicable law.

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