Director, Account Management
1 week ago
Are you an exceptional leader of high integrity, intellect, and character who can set a clear vision for the group and plan, hire, manage, and inspire global teams to achieve extraordinary results consistently quarter over quarter? Do you have a background in sales and account management? Are you goal-oriented and always looking for new opportunities to exceed goals, upsell, and nurture new business? Good news 1WorldSync is looking for a Director, Account Management (North America SMB) to join our team.
With approximately 700 employees across the US, Brazil, Canada, France, Germany, Portugal, Switzerland, and the UK, we're seeking a Director, Account Management (North America SMB) to support our growing team.
Reporting directly to our Chief Revenue Officer, the Director, Account Management (North America SMB) will be responsible for leading a team of account management professionals to increase product and platform adoption, improve renewal rates and drive measurable customer business value to accelerate their digital journey.
This strategic, hands-on leader will have demonstrated a track record of success in a modern SaaS company by hiring and developing team members, in creating a culture of customer centricity, managing the "long tail" using data science and analytics for a scale model and delivering industry leading account management outcomes.
As Director, Account Management (North America SMB) at 1WorldSync, responsibilities include the following:Build and sustain a team of high performing account management professionals who embody our values, establish Trusted Advisor relationships and focus on making every customer successful while increasing customer lifetime value
Ensure timely renewals and drive upsell and cross sell activities to expand our customers' usage of our growing set of capabilities and services
Create a scalable methodology to ensure the team is engaging strategically with their customers using both a high touch and tech touch model to drive business value outcomes
Instill operational rigor and consistency, as appropriate, across North America SMB to define and refine engagement strategies, account management, and programs at scale
Maintain and build upon systems and processes that foster efficiency and effectiveness in the daily operations of the team
Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen 1WorldSync adoption
Engage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas with our product teams
Lead by example in ensuring that 1WorldSync continues to be one of the best places to work in the tech industry
Success metrics in this role will include ensuring customer renewals, lowering churn and downgrades, increasing customer adoption and delivering quantifiable business value results.
Required Skills And ExperienceBachelor's degree or equivalent job experience
5+ years experience in executing and innovating the scale business for the "long tail" leveraging data science, marketing campaigns and outsourcing
5+ years experience managing a team of sales and/or account management professionals
1+ years experience as a second line manager
Desired Skills And Experience
Demonstrated success in consistently delivering revenue numbers, reducing churn and downgrades, producing accurate forecasts, while maintaining a focus on cost to serve
Ability to collaborate with sales, marketing and other cross-functional teams to overachieve on mutually aligned revenue growth
Demonstrate 1WorldSync Core Values (Teamwork, Continuous Improvement, Humility, Integrity) in Action
Benefits
Incredible health benefits (FSA and HSA options), with dental and vision coverage.
401(k) plan with employer match.
Paid time off as well as company holidays, volunteer time off, sick time, bereavement leave, and 12 weeks of fully paid parental bonding leave.
Short and long term disability and life insurance.Additional optional benefits, including a comprehensive legal plan, pre-tax parking and transit accounts, critical illness insurance, accident insurance, identity theft prevention, tuition reimbursement, and pet insurance.
Additional DetailsThis is a hybrid position that requires 3 days per week at our Chicago headquarters location.
This role requires the candidate to have the authority to work in, and be located in the US.
This position requires up to 10% travel.
1WorldSync is an Equal Opportunity Employer and is committed to providing employees and applicants with an environment free of discrimination and harassment.
All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, family or parental status, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.
Americans with Disabilities Act (ADA)1WorldSync will provide reasonable accommodations during the application process upon request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact us at [email protected].
#J-18808-Ljbffr
-
Director - Property Accounting
2 days ago
Chicago, Illinois, United States MHC Property Management L.P. Full timeWith a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful careerELS is hiring for the position of Director - Property Accounting in Chicago, Illinois.JOB SUMMARYThe Director of Property Accounting is responsible for all property accounting functions, including financial statement...
-
Account Director
1 week ago
Chicago, Illinois, United States LaSalle Network Full timeLaSalle Network has partnered with an ad agency seeking a talented individual to join their team as an Account Director. This role requires a unique blend of project management skills and client relationship management expertise to effectively oversee digital projects from conception to completion while ensuring client satisfaction and project success. If...
-
Account Director
1 week ago
Chicago, Illinois, United States LaSalle Network Full timeLaSalle Network has partnered with an ad agency seeking a talented individual to join their team as an Account Director . This role requires a unique blend of project management skills and client relationship management expertise to effectively oversee digital projects from conception to completion while ensuring client satisfaction and project success. If...
-
Director of Accounting
1 week ago
Chicago, Illinois, United States Creative Financial Staffing Full timeWhy Work for the Company:Company is very profitableGrowing at 50% YOYTons of opportunity for growth, as the company continues to grow organically and through acquisition- lots of career growthOpportunity to be part of building out a team/processesAmazing leadership- fantastic mentorship, and sharp teamFantastic salary + bonus + equityDirector of Accounting...
-
Account Director
1 week ago
Chicago, Illinois, United States Zayo Group Full timeCompany Description Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark...
-
Senior Account Director
1 week ago
Chicago, Illinois, United States Epsilon Data Interactive, Inc. Full time1240 North Avenue, West Chicago, IL, 60185, USAThe Sr. Account Director is responsible for the overall leadership of a specified client relationships/businesses including the development of strategic plans, overseeing the execution of plans and program elements, and financial management. This role will focused on Automotive Organization.The Sr....
-
Accounting Manager
1 week ago
Chicago, Illinois, United States Lodge Management Group Full timeLodge Management Group is looking for an Accounting Manager to assist the Controller in financial reporting and billing across 9 locations. This role will include supervising, tracking and evaluating the day-to-day activities in the accounting office.Duties/Responsibilities:Overseeing the daily operations of the accounting departmentOversees the preparation...
-
Director of Accounting
4 weeks ago
West Chicago, Illinois, United States Wheaton Bible Church Full timeDirector of AccountingFull-time, ExemptWheaton Bible Church offers the following benefits to it's full-time staff: Medical and Dental insurance; PTO, sick time, paid holidays; 403B - up to 7% match; Life Insurance and Long-term disability. Great and flexible work environment.Wheaton Bible Church is looking for its next Director of Accounting to provide the...
-
Director of Accounting
1 month ago
West Chicago, Illinois, United States Wheaton Bible Church Full timeDirector of AccountingFull-time, ExemptWheaton Bible Church offers the following benefits to it's full-time staff: Medical and Dental insurance; PTO, sick time, paid holidays; 403B - up to 7% match; Life Insurance and Long-term disability. Great and flexible work environment.Wheaton Bible Church is looking for its next Director of Accounting to provide the...
-
National Account Director
1 week ago
Chicago, Illinois, United States Visit Seattle Full timeWhats Extraordinary About this Job Visit Seattle is now hiring a National Account Director to join our team of dedicated, service-oriented professionals.Under the Direction of the Chief Sales Officer, Senior Director of Sales, and Director of Sales, the National Account Director (NAD)promotes and sells Seattle and region as a convention and meeting...
-
Account Director
1 week ago
Chicago, Illinois, United States Merge LLC Full timeMerge Storytelling and Technology MERGE focuses on promoting health, wealth, and happiness globally by combining storytelling with technology. The company provides a wide range of services to marketing and technology clients, including strategy development, creative communications, experience engineering, performance marketing, media, and digital platform...
-
Director of Accounting
1 week ago
Chicago, Illinois, United States Blue Signal Search Full timeDirector of Accounting Our client is a leading financial services firm specializing in market-making and liquidity provision is looking for a Financial Controller to join their dynamic Finance team. The ideal candidate is a proactive individual who can independently navigate a fast-paced environment, contributing to both individual and team objectives. ...
-
Strategic Account Director
1 week ago
Chicago, Illinois, United States Wyndham Hotels & Resorts Full timeStrategic Account Director - Leisure Sales Location: Chicago, IL, US Property Name: Remote in the United States Req Id: 23390 Wyndham Hotels & Resorts is now seeking a Strategic Account Director - Leisure Sales to join our team. Why Wyndham? By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel...
-
Accounting Manager
1 week ago
Chicago, Illinois, United States Publicrecapparel Full timeAs our Accounting Manager, you will be a key contributor to our finance team. You willreport to the Finance Director and will play a critical role in our accounting and financialreporting functions, including working closely with the FP&A team and senior management. The optimal candidate is excited about the potential of building and leading anaccounting...
-
Account Director I Channel Manager
4 weeks ago
Chicago, Illinois, United States Lumen Full timeAbout LumenLumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn...
-
Account Director I Channel Manager
1 month ago
Chicago, Illinois, United States Lumen Full timeAbout LumenLumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn...
-
Account Director, Enterprise
1 week ago
Chicago, Illinois, United States Coupa Software Full timeCoupa makes companies operate smarter and grow faster. Our leading AI-driven platform connects and optimizes sourcing, purchasing, supply chains, and financial management. More than 3,000 global organizations large and small trust Coupa to transform operating margins, increase efficiencies and growth, optimize cash, and reduce risk.The Impact of an Account...
-
Accounting Manager
1 week ago
Chicago, Illinois, United States Hogsalt Full timeHogsalt is looking for a full time Small Cheval Accounting Manager (Salary Negotiable) to join our team As the Small Cheval Accounting Manager, you will be a key leader on the team, responsible for overseeing and managing the month-end close along with other essential accounting functions including but not limited to accounts payable, receivables, financial...
-
Enterprise Account Director
4 weeks ago
Chicago, Illinois, United States Cision Full timeCision employs the brightest, most passionate people in the tech industry. We'd love for you to join our growing team We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.The Enterprise Account Director is...
-
Associate Director, Accounting
1 week ago
Chicago, Illinois, United States University of Illinois Full timeAssociate Director, Accounting & Reimbursement, MSPHiring Department : College of MedicineLocation : Chicago, IL USARequisitionID :Posting Close Date : 5/6/2024About the University of Illinois ChicagoUIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC...