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Quality Assurance Auditor

3 months ago

Boston, Massachusetts, United States Hunter Hamilton Full time

Quality Assurance Auditor

Location: Boston, MA (Remote) Position Type: Temp to Hire Reference ID: Salary: $ $21.00 Date Posted: Description:

We have multiple openings for Quality Assurance Auditor to join our growing team

Our Quality Assurance Auditor's role is to assess the effectiveness, customer service, accuracy, and compliance of colleagues' calls with prospective students. QA Auditors Conduct thorough observation of assigned colleagues/accounts and file reviews. Evaluations will be based on colleagues' communication with prospective students through formal observations.

Schedule: Our team operates on a Monday - Friday 8am-5pm EST schedule
Pay: The starting pay range will be between $19-21/hr and we promote career progression opportunities.

This is a 100% Remote opportunity. Equipment will be provided but you must have a reliable internet connection.

Day in the Life -

Perform a continuous process of evaluating and identifying key behaviors that improve prospective student's experience Monitor calls via silent monitoring of live calls or review of recorded calls Assess interactions to ensure program guidelines are strictly adhered to for compliance Manage reporting, documentation accuracy and call quality performance Monitor telephony platform metrics for each Specialist Prepare individual and project summary reports Recommend and maintain call/example library for training purposes, as needed Monitor compliance regarding proper and appropriate use of approved resources Provide feedback to leaders and colleagues via written observation form and verbal coaching Employee Benefits: We offer weekly pay, medical insurance, dental insurance, vision insurance, life insurance, 401k, short-term disability, employee discounts, career advancement opportunities, and so much more

Keys to Success -

Bachelor's degree required Quality Assurance experience in a Call Center environment required Prior experience in an Academic setting required Able to quickly learn new computer systems and databases Having a passion for higher education and the desire to help prospective students reach their goals Enjoy interacting with people over the phone Able to craft well-written and detailed, evaluations of fellow colleagues Able to work in a team and goal-oriented environment Internally motivated and a self-starter We would love to talk more about this exciting opportunity. Click 'Apply Now' to submit your resume and a recruiter will be connecting with you soon