Front Office Manager OEM

2 weeks ago


Philadelphia, Pennsylvania, United States Aimbridge Hospitality Full time
Job Summary

The Front Desk Manager is responsible for overseeing the Front Office in a friendly and efficient manner, providing guests with quality service throughout their stay while maximizing room revenue and occupancy.


QUALIFICATIONS:

  • 5+ years of experience in hotel management or a related field, or a college degree with relevant experience.
  • Supervisory experience is a must.
  • Proficient in Windows operating systems, spreadsheets, and word processing.
  • Valid driver's license required.
  • Effective problem-solving and decision-making skills.
  • Ability to work well under pressure.
  • Skill in handling financial information and basic arithmetic functions.

RESPONSIBILITIES:

  • Respond to guest requests and issues promptly and courteously.
  • Motivate and manage Front Desk personnel.
  • Ensure compliance with brand and company standards.
  • Conduct interviews and lead training sessions.
  • Maximize room revenue by monitoring daily status and analyzing reports.
  • Supervise Night Audit operations and handle financial tasks.
  • Develop employee morale and ensure proper training.
  • Handle reservations and guest interactions professionally.
  • Maintain accurate billing and cash handling procedures.
  • Participate in meetings and training sessions as required.
Property Details

Located near the Pennsylvania Convention Center, the Sheraton Philadelphia Downtown offers renovated guest rooms and extensive event space for various gatherings and meetings.

Guests can enjoy the fitness center, restaurant, bar, and coffee shop, along with beautiful views of the Benjamin Franklin Parkway.


Company Overview

As a leading hotel management company, Aimbridge Hospitality oversees a vast portfolio of hotels worldwide, focusing on exceptional guest service and outstanding results. Join our global team dedicated to excellence and success.


Benefits

  • Competitive benefits package including medical, dental, and vision coverage
  • Short and long-term disability, life insurance, and paid time off
  • Employee assistance and 401k retirement plan


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