Services Consultant

2 weeks ago

San Francisco, California, United States World Wide Technology Full time
Why WWT?

At World Wide Technology, we work together to make a new world happen.

Our important work benefits our clients and partners as much as it does our people and communities across the globe.

WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All.

We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

About World Wide Technology


Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world.

Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.


With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and leadership focus on diversity and inclusion.

With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.

What will you be doing?


The Services Consultant Strategic Resourcing will grow WWT's Strategic Resourcing business by leading the services sales process for Bay Area Web Services customers, including development of our staffing services business, scoping new work with clients, preparing budgets and pricing, creating and delivering proposals and statements of work, actively driving closure of opportunities with our Senior Services Consultants, account teams, and coordinating smooth transitions of awarded engagements from the sales phase to the service delivery phase.


Duties include:

  • Increase Staffing Services profitability and revenue in assigned accounts and regions. Develop Staffing Services business in assigned accounts and regions with some support from other team members.
  • Serve as the single point of contact for sales of Staffing Services for assigned accounts and regions
  • Establish and maintain contact with assigned clients. Develop relationships with key clients specific to Staffing Services engagement and within the overall account strategy set by the WWT Account Manager, Client Executive, and Client Services Executive.
  • Conduct detailed requirements gathering sessions with clients and WWT stakeholders. Develop thorough and accurate scopes of work.
  • Negotiate with WWT partner and service delivery partners and subcontractors on scope and pricing
  • Create cost estimates and pricing for Staffing Services engagements.
  • Develop and present preliminary proposals as part of the services sales process.
  • Work with any internal departments as needed to create staffing engagements that are set up for success, including PS Delivery, PS PMO, PS Partner Management, Cyber Security, Legal & Compliance, Engineering, SRC, Finance, etc.
  • Work with the WWT Service Request Center (SRC) to ensure that SOW language and services pricing, hours, and travel budgets meet WWT standards.
  • Upon award of an engagement, work with SRC, PS, Finance, and other teams if applicable to ensure that the engagement is set up accurately. Work with PS team to ensure that the engagement is transitioned smoothly from the sales phase and into the service delivery phase.
  • Understand structure of service delivery organizations and incorporate lessons learned into future engagements.
  • Identify and develop additional staffing services opportunities in the assigned accounts.
  • Conduct difficult, customer-facing discussions to address significant scope changes. However, the Staffing Services Consultant is not responsible for managing the project change request process; this is primarily the responsibility the PS PMO or other service delivery organizations.
  • Actively participate in project/program closeout process to confirm client satisfaction with the completed engagement, to gather lessons learned and areas for improvement for future engagements, and to identify additional opportunities.
  • Travel is anticipated at 25% depending on assigned accounts and regions.

Qualifications:

  • Must live in Northern California.
  • Bachelor's or Master's degree or equivalent experience
  • 5+ years of related experience selling staffing services engagements
  • Ability to negotiate mutually agreeable outcomes in complex project/program scenarios with clients, partners, and WWT stakeholders
  • Competency in analytical problem solving, customer/partner relationships, network products and technology expertise, project management, and strategic insight
  • Strong written and verbal communication skills
Some WWT customers have a COVID-19 vaccine requirement.

In order to work on projects for these customers, employees must be fully vaccinated or have an appropriate religious or medical accommodation.

Want to learn more about Global Enterprise Sales? Check out the Solutions and Services we provide on the platform:

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best.

We offer the following benefits to all full-time employees:

  • Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
  • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
  • Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
  • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
  • Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $120,000 to $150,000. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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