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Genesis OR Consultant
3 months ago
Primary Function of Position
The Genesis Consultant will lead hospital site consulting initiatives based on observation and training designed to identify opportunities to implement da Vinci surgery best practice solutions in standardization, OR efficiency, staff training, cost containment, and access management. (S)He will engage with Hospital Executives and Leadership teams on leadership and communication strategies to manage surgical service lines to ensure clinical and administrative teams are equipped to successfully establish and manage sustainable da Vinci Surgery programs.
Roles & Responsibilities
- In collaboration with commercial and other ecosystem teams, defines Genesis agenda for their region: prioritizes mandates and plans delivery of Genesis resources
- Conduct Genesis program initiatives with strategically targeted customers
- Manage complex, extended customer engagements involving multi-departmental collaboration and multi-faceted solutions
- Lead departmental and cross-functional projects to develop or improve Genesis processes, deliverables, and other material
- Run reports and analyze data when needed to prepare for customer engagements
- Provide in person and/or remote consulting services to deliver value to the customer
- Examples of services are Lean Preference Card, System standardization proposal, par levels, and workflow consultation
- Promote collaboration with Genesis and cross functional teammates to establish and achieve Genesis implementation goals
- Onboard, coach, and mentor new and existing team members
- Participate in the training on and launch of new products and/or procedures
- Become a subject matter expert and trusted client advisor for Genesis
- Qualify and prepare Access management analysis and proposals, present to internal teams and hospitals to drive change management and increase asset utilization
- Report customer complaints to appropriate internal parties as they are discovered
