ServiceNow Presales Lead

2 weeks ago

Edison, New Jersey, United States ClifyX Full time

ServiceNow Presales Lead - NJ -

Enterprise Solutions Unit

Edison, NJ

ServiceNow Platform expertise; ServiceNow implementation; Presales; Communication

Travel: Willingness to travel as necessary

looking for passionate individuals in the role of presales & solutions lead to join our ServiceNow Practice.

The associate will work on solutions using ServiceNow products across ITxM, HRSD, CSM, FSM, TSOM, IRM, App Engine and industry specific solutions.

The associate is expected to develop and present services capabilities and tailor-made solutions to address customers' business requirements.

The Lead should bring ServiceNow expertise, provide support to the customer throughout the sales process, including responding to RFIs, RFPs and proactive deal engagements.

The Lead would strategically be involved throughout the sales cycle, especially delivering value pitches to business executives.

Responsibilities:

Drive sales and solution activities, solution designing, and project planning

Contribute to project strategy and deliverable planning

Develop solutions to address business problems using proven methods, tools including validating solution with cross technology SMEs as applicable

Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams

Evolve business solutions, articulate as appropriate to client audiences

Provide product demos and support proof of concepts as required

Communicate how the engagement impacts risks, business objectives, and quality goals to guide the work of others

Interfacing with implementation teams, explaining customer requirements, to ensure a successful transition from the sale phase to the delivery phase

Develop and share reusable assets that can be readily applied to new opportunities

Required Skills:

10+ years of overall IT experience with 3+ years' experience in ServiceNow presales.

Experience in ITxM, CMDB, CSDM and Discovery

Experience in ATF, Mobile Solutions, Reporting and Analytics, etc.

Exposure to HRSD, IRM, CSM, FSM, TSOM & other industry specific solutions

Technical knowledge in the following areas:

ServiceNow Platform, workflows, Integrations

ServiceNow implementation experience

Knowledge of ServiceNow Managed Service Provider (MSP) model.

ServiceNow certified along with pre-sales accreditations, (Required: CAD/CIS, Preferred: CSA/CMA).

Able to mentor, build teams, work in a team, work independently.

Soft skills:

Good oral and written communication skills

Ability to proactively propose alternate solutions to the customer as and when needed

Good organizational and inter-personal skills to communicate with business stakeholders

Self-driven, motivated and results orientated

Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

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