Compliance, Operations, and Onboarding Admin for Merchant Services

1 week ago

Santa Rosa, California, United States Davis Talent Search (Payments, Fintech, Crypto Jobs) Full time

Role

Compliance, Operations, and Onboarding Admin for Merchant Services

Location

Santa Rosa, CA. 100% onsite. Relocation assistance unavailable. Remote is not an option for this role.

Travel

None.

Management

Currently, this is an individual contributor. As we continue to grow, this will evolve into a management role. Growth opportunity.

Reports to

General Manager / VP of Operations

Employment Type

Full-Time, W2, Direct Hire

Benefits

BC/BS or Kaiser for Med, Dent, Vis, FSA. LTD, AD&D, and Life Insurance. Employee Banking Services. Commuter Benefits. Employee Assistance Program (EAP). 401k with matching up to 6%. Profit sharing. 2 weeks PTO in first year.

The Opportunity

The Compliance, Operations, and Onboarding Admin is like the backbone of the team, keeping things running smoothly behind the scenes. They handle all the practical details of sales operations and onboarding processes, making sure everything is in order for agents and ISOs. They're the go-to person for sorting out compliance issues, whether it's ensuring data integrity or keeping up with PCI standards. Their relationships with processors like First Data/Fiserv and Global Payments/TSYS are key, as they manage partnerships and ensure everything aligns perfectly.

The Company

Join our team at one of California's leading commercial banks Our success is built on shared values: providing diverse financial services with unparalleled customer service. Our merchant services division is a national merchant credit card processing solution. We support ISO/Agent and direct sales to merchants of all processing levels, exclusively within the United States. Partnering with processors like First Data/Fiserv and Global Payments/TSYS, we cater to a wide range of merchants. Join us in shaping the future of payment solutions

Company Culture

Our culture revolves around unity and autonomy. Our merchant services division operates with a strong sense of teamwork and independence. With a close-knit team of around 20 full-time employees, the goal is to foster a collaborative environment where everyone wears multiple hats to achieve our goals. We embrace autonomy while working together seamlessly to deliver exceptional service and innovative solutions to our clients.

Responsibilities

As the Compliance, Operations, and Onboarding Admin, you will be responsible for:

  • Develop a robust merchant PCI training program for both merchants and sales level staff to elevate the level of merchant protection.
  • Monitor the transaction data detail submitted by the acquirers, or merchant processors, to ensure the accuracy and integrity of the data.
  • Communicate with merchants, sales agents, and ISOs, using both analytic skills and best practices training to maintain compliance with card brand requirements.
  • Develop and maintain effective relationships with vendors.
  • Act as a resource for independent contractors and third-party agents (including ISOs and TPPPs) in capacity of operational support as well as the coordination, communication, and Implementation of new operational initiatives to agents.
  • Maintain a thorough and detailed knowledge of all merchant services programs, technology, and products.
  • Inform the Operations Manager of pertinent bankcard market trends and competitive activity and makes suggestions for action.
  • Act as compliance liaison third-party agents (TPA) including execution of TPA compliance, due diligence, quarterly and annual reviews, re-registration and de-registra­tion.
  • Other compliance tasks include Interchange compliance, BSA/AML compliance, and other compliance programs related to state and federal regulations, card association rules and law.
  • Prepare new agent packages, including running credit, background, MATCH for management approval.
  • Assist with the preparation of Monthly release of funds to ISOs and residual reports for Agents.
  • Participate in all Fiserv (First Data) and Global Payments (TSYS) implementations and keep management informed of progress and concerns.
  • Perform testing in M-cycle on all new implementations.
  • Prepare all system builds and selects.
  • Act as a primary contact point for routine and ad-hoc administrative functions with the card associations.
  • Monitor Card brand policies and procedures for changes to product requirements and compliance with association standards.
  • Regularly update staff regarding such changes.
  • Review all incoming bills from MasterCard, Visa, Global Payments, and Fiserv.
  • Ensure they are accurate.
  • Notify Operations manager of any discrepancies in a timely fashion.
  • Balance the general ledger to the month-end reports on a daily basis.

Qualifications, skills, and experience

  • 1-2 years in the merchant services industry with experience specific to ISO onboarding from a compliance or operations perspective. (Required)
  • Experience working with onboarding ISOs. (Preferred)
  • Understand the issues and difficulties that come with onboarding new ISOs. (Preferred)
  • Understand the relationships between ISOs, sponsor banks, processors, and card brands. (Preferred)
  • Understand PCI, BSA/AML, KYC. (Big Plus.)
  • Understand Card Brand Rules. (Big Plus.)
  • Experience with Global Payments/TSYS and/or Fiserv/First Data. (Big Plus.)
  • Analytical mindset with a critical, investigative approach to problem solving.
  • Detail oriented coupled with a high level of curiosity and risk awareness.
  • Solid written and verbal communication skills.
  • Candidate must possess strong written skills, intermediate computer skills, and willingness to work in a fast-paced environment.
  • Ideally able to work an 8 am - 5 pm PT, Monday - Friday schedule.
  • The company is unable to sponsor a visa.

  • Expert Compliance

    1 week ago

    Santa Rosa, California, United States PG&E Corporation Full time

    Job Category: Compliance / Risk / Quality AssuranceJob Level: Individual ContributorBusiness Unit: Engineering, Planning & StrategyWork Type: HybridJob Location: Santa Rosa; Eureka; San Rafael; VallejoDepartment OverviewPG&E's Transportation Services team manages one of the largest commercial fleets in the U.S., focusing on efficient and sustainable green...

  • Expert Compliance

    1 week ago

    Santa Rosa, California, United States PG&E Corporation Full time

    Job Category: Compliance / Risk / Quality AssuranceJob Level: Individual ContributorBusiness Unit: Engineering, Planning & StrategyWork Type: HybridJob Location: Santa Rosa; Eureka; San Rafael; VallejoDepartment OverviewPG&E's Transportation Services team manages one of the largest commercial fleets in the U.S., focusing on efficient and sustainable green...

  • Expert Compliance

    1 week ago

    Santa Rosa, California, United States PG&E Corporation Full time

    Job Title: Expert Compliance & Risk ConsultantCompany: PG&ECategory: Compliance / Risk / Quality Assurance Level: Individual Contributor Business Unit: Engineering, Planning & Strategy Work Type: Hybrid Location: Opportunities in Santa Rosa, Eureka, San Rafael, Vallejo Department Overview PG&E's Transportation Services team manages a significant commercial...

  • Food Service Server

    3 weeks ago

    Santa Rosa, California, United States Front Porch Communities and Services Full time

    Position Title: Food Service Server Job ID: 2309 Community: Spring Lake Village Location: US:CA:Santa Rosa Category: Work Type: On-Call, Hourly Date Posted: 2/27/2024 Salary: USD per hour Description Spring Lake VillageThe Server I is responsible for serving residents and guests in the main dining room, resident apartments, private dining rooms, and in...

  • Food Service Server

    1 month ago

    Santa Rosa, California, United States Front Porch Communities and Services Full time

    Position Title: Food Service Server Job ID: 2309 Community: Spring Lake Village Location: US:CA:Santa Rosa Category: Work Type: On-Call, Hourly Date Posted: 2/27/2024 Salary: USD per hour Description Spring Lake VillageThe Server I is responsible for serving residents and guests in the main dining room, resident apartments, private dining rooms, and in...

  • Marketing Manager

    1 week ago

    Santa Monica, California, United States Ampcus Incorporated Full time

    Job Description: Job Responsibilities Drive marketing programs for thirdparty grocery merchants on, including placements on and email campaigns Build bestinclass shopping experiences for our customers and merchant partners on including storefront merchandising, promotion execution, and event ownership Prepare merchant facing presentations and other materials...

  • Food Service Dishwasher

    1 month ago

    Santa Rosa, California, United States Front Porch Communities and Services Full time

    Position Title: Food Service Dishwasher Job ID: 2699 Community: Spring Lake Village Location: US:CA:Santa Rosa Category: Work Type: On-Call, Hourly Date Posted: 4/29/2024 Salary: USD per hour Description Spring Lake Village - On-Call DishwasherThe Dishwasher is responsible:•For ensuring dishes and utensils are returned to kitchen, cleansed, sanitized and...

  • Food Service Dishwasher

    3 weeks ago

    Santa Rosa, California, United States Front Porch Communities and Services Full time

    Position Title: Food Service Dishwasher Job ID: 2699 Community: Spring Lake Village Location: US:CA:Santa Rosa Category: Work Type: On-Call, Hourly Date Posted: 4/29/2024 Salary: USD per hour Description Spring Lake Village - On-Call DishwasherThe Dishwasher is responsible:•For ensuring dishes and utensils are returned to kitchen, cleansed, sanitized and...

  • Operating Room Registered Nurse

    1 week ago

    Santa Rosa, California, United States Bluebird Staffing Full time

    Job DescriptionFacility: Providence Santa Rosa Memorial Hospital Position: Registered Nurse, Operating Room Location: Santa Rosa, CA Shift Details: Night 3x12-Hour (19:00 - 07:30) Hours per Week: Shift Hours: 19:00 - 07:30Duration: 13 weeksOn Call: NoBenefits Bluebird Features and Benefits : Competitive compensation & stipends Weekly pay Day 1 Health...

  • Associate Environmental Services Technician

    1 week ago

    Santa Rosa, California, United States Providence Service Full time

    Supervises a small group of employees while performing Environmental Services within assigned area of responsibility. This position requires a moderate amount of supervision.Providence caregivers are not simply valued – they're invaluable. Join our team at Santa Rosa Memorial Hospital and thrive in our culture of patient-focused, whole-person care built on...

  • Certified Nurse Assistant I

    1 week ago

    Santa Rosa, California, United States Front Porch Communities and Services Full time

    Spring Lake Village Spring Lake Village is an upscale retirement living community located in scenic Santa Rosa, CA. Our residents love living here, and you will love working here We are looking for a CNA to join our Skilled Nursing Facility. Sign On Bonus of $3,000 1k offered at 90 days, 180 days and 1 year of employment Summary:Reporting to the Charge...

  • Customer Service Representative

    1 week ago

    Santa Rosa, California, United States Mechanics Bank Full time

    Mechanics Bank is currently searching for a part time Customer Service Representative to join our team at our Santa Rosa Branch.The Customer Service Representative is responsible for assisting customers with banking transactions and offers referrals for additional products and services. Delivers excellent customer service. Responsible for the operational...

  • Operations Manager

    1 week ago

    Santa Rosa, California, United States Tharaldson Hospitality Full time

    Are you ready to advance your career to the next level? Are you a passionate hospitality professional? How about Hands on, energetic, and driven? Tharaldson wants you We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. A strong company culture inspires staff to achieve the highest service...

  • Associate Patient Services Specialist

    1 week ago

    Santa Rosa, California, United States Providence Service Full time

    DescriptionPerforms all registration functions for patients. This includes collecting accurate demographic information, verifying insurance benefits and eligibility, obtaining authorization/precertification for services provided, and collecting patient liability prior to or at the time of service. Greets and serves patients in a professional, friendly, and...

  • Health Services Accounting Manager

    1 week ago

    Santa Rosa, California, United States County of Sonoma (CA) Full time

    Position InformationThe Department of Health Services (DHS) is searching for an innovative accounting leader to fill the Health Services Accounting Manager role.The Health Services Accounting Manager's primary responsibilities include planning, managing, and directing accounting functions for the Department of Health Services, with a focus on grant...

  • Parking Operations Aide

    1 week ago

    Santa Rosa, California, United States City of Santa Rosa, CA Full time

    Are you a self-starter who enjoys working independently in a customer service role, primarily outdoors? The City of Santa Rosa announces an exciting opportunity to serve City residents and make a difference in the community as a Parking Operations Aide.The City of Santa Rosa is committed to building a workforce reflective of our community and establishing a...

  • Office Manager

    1 week ago

    Santa Rosa, California, United States Thrive Acupuncture and Wellness Full time

    We are hiring an Office Manager for our busy Acupuncture ClinicDetails:This position is Full TimeHours are generally: Mon 10:307:30 Tues 8:305:30 Wed 8:305:30 Thur 10:307:30 Fri 8:305:30Pay is $25-28. This is a fully in office positionBenefits include:paid holidays & PTO, free acupuncture treatments, discount on herbs and supplements.We are looking for...

  • Loan Servicing Team Lead

    1 week ago

    Santa Rosa, California, United States Exchange Bank Full time

    The Loan Servicing Team Lead is the subject matter expert responsible for boarding and servicing complex loans, including SBA 7a and 504 loans, participations, and requests from Special Assets Department (SAD). Works closely with all Loan Servicing functions, serving as first point of contact for questions and problem resolution. Serves as liaison between...

  • Compliance Specialist

    1 week ago

    Santa Cruz, California, United States Janus of Santa Cruz Full time

    SummaryWe believe the role would place you in a highly energized environment where you would be inspired to share your years of experience along with providing extraordinary support for the team and community. So we commit to hiring top talent and cultivating a culture based on merit. That commitment reflects our belief in the importance of a culture in...

  • Director of Social Services

    1 week ago

    Santa Rosa, California, United States Life Skills Training and Educational Programs Full time

    Job Details Job LocationSanta Rosa - Santa Rosa, CA Education Level4 Year Degree Salary Range$ $27.00 Hourly Job ShiftDay Job CategoryNonprofit - Social Services Description Join our team and make a difference in people's lives We're looking for a Resident Services Coordinator for the Santa Rosa, CA. area Our Philosophy LifeSTEPS is committed to build...