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Operations Manager

3 months ago

Santa Rosa, California, United States Tharaldson Hospitality Full time

Are you ready to advance your career to the next level? Are you a passionate hospitality professional? How about Hands on, energetic, and driven? Tharaldson wants you

We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. A strong company culture inspires staff to achieve the highest service standards in hospitality. Tharaldson has 83 hotels nationwide and will be adding to our hotel portfolio in the next 3 years, providing growth opportunities for our team members

WHAT WE OFFER:

  • Career advancement opportunities
  • Employee discounts
  • Competitive pay
  • Daily Pay Option
  • Flexible work schedule
  • Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
  • Paid Vacation
QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS:
  • Monitors and ensures compliance with all guidelines for operations
  • Conducts monthly department meetings to review new procedures and solicit input from all employees
  • Handles and provides resolution to guest complaints and employee issues
  • Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise policies and established operating procedures
  • Answers inquiries pertaining to hotel policies and services
  • Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines
  • Ensures property hiring practices comply with all state and federal requirements
  • Performs functions of the General Manager in their absence
  • Supervises work activities of housekeeping staff
  • Provides training, including safety training and standard operating procedures to all housekeeping personnel as directed by management
  • Ensures adherence to company quality standards by inspecting rooms, including deep cleans
  • Distributes keys and work assignments to staff
  • Addresses guest complaints regarding housekeeping service or equipment
  • Assists General Manager in the selection of housekeeping personnel
  • Assists management staff of hotel in assuring housekeeping staff is practicing efficient and effective procedures
  • Monitors linen and guest supply inventory
  • Reports any maintenance repairs to maintenance staff; records repair information in maintenance log
  • Completes follow-up on vacant or occupied rooms
  • Assumes function of Housekeeper as necessary
  • Takes control of lost and found items as appropriate
  • All other duties as assigned
SUPERVISORY RESPONSIBILITIES:

Directly supervises front desk, housekeeping, laundry, and/or maintenance staff as determined by General Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

WHAT WE ARE LOOKING FOR:
  • Preferably 1+ year of similar experience in Select Service or Extended Stay properties
  • Brand Experience preferred.
  • Knowledgeable in Inventories, Scheduling, and Ordering.
  • Valid Driver's License.
  • Open Availability.
  • Education Preferred of Associates degree or equivalent from two-year college, or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.