Receptionist
2 weeks ago
GENERAL STATEMENT OF JOB
Under general supervision, performs a variety of technical-clerical and administrative support duties to relieve the City administrative staff of day-to-day operational details.
As the first point of contact for visitors, the City of Cocoa Beach Receptionist plays a crucial role in creating a positive impression and ensuring efficient communication within the organization.
The Receptionist provides courteous and professional assistance to all individuals accessing City facilities, including residents, employees, and external stakeholders. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.Work involves screening and independently handling a variety of inquiries, typing a variety of documents, coordinating meetings, and maintaining files.
Employee is responsible for answering telephones and addressing inquiries from the general public, scheduling meetings and appointments, and filing and retrieving materials.
Reports to the City Clerk.SPECIFIC DUTIES AND RESPONSIBILITIES
ESSENTIAL JOB FUNCTIONS
- Screens and independently handles calls and visitors; provides information based on knowledge of Department programs and procedures, and/or refers callers to proper officials, as appropriate.
- Maintains supervisor's calendar, advising of upcoming appointments, meetings, events and deadlines; performs necessary research to collect and collate information and materials as required by the supervisor for various appointments, meetings, events, etc.
- Types correspondence, reports, statements, forms and other material into form from typed or handwritten copy or dictation, assuming responsibility for spelling, punctuation, grammar and format.
ADDITIONAL JOB FUNCTIONS
- Performs other related work as required.
- This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of duties, skills, or qualifications. Responsibilities and expectations may evolve to meet the needs of the City.
MINIMUM TRAINING AND EXPERIENCE
Graduation from high school; additional education or training in office administration is a plus.
Experience in a customer service or receptionist role, preferably in a government or public sector environment; or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
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