Service Cashier/Receptionist

1 week ago


West Palm Beach, Florida, United States Mercedes-Benz of Palm Beach Full time

New Country is looking for a friendly and professional individual with excellent phone skills and a strong dedication to join their team as a Service Receptionist on a full-time basis. Our dealership caters to high-end customers, so you will need to consistently deliver exceptional customer service, handle challenging situations tactfully, and build positive relationships with colleagues across all departments.

Being part of New Country means embracing a culture of problem-solving and community engagement. We take pride in actively participating in local charities and organizations, considering it an honor to contribute to the areas where our dealerships are located. Our close-knit team fosters a familial environment and values long-term relationships with our customers.

Benefits:

  • Medical and Dental coverage
  • 401K Plan
  • Paid time off and vacation
  • Career growth opportunities
  • Paid Training
  • Family-owned business
  • Job stability for the long term

Responsibilities:

  • Handling incoming sales and service calls
  • Efficiently managing a busy switchboard and communicating effectively with customers and internal teams
  • Processing payments for services and parts
  • Welcoming and bidding farewell to customers
  • Maintaining a professional and friendly demeanor consistently

Qualifications:

  • High school diploma or equivalent
  • Prior experience in telemarketing or hospitality
  • Excellent phone etiquette and a professional demeanor
  • Proficiency in computer skills, especially in MS Office Suite
  • Willingness to learn new software applications
  • Professional appearance and conduct
  • Flexible schedule availability
  • Previous automotive dealership experience is advantageous
  • Public relations background is a bonus
  • Cold calling experience is a plus
  • Familiarity with customer relationship management (CRM) tools is beneficial
  • Experience with business switchboards is an advantage

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