Bilingual Help Desk Analyst

4 weeks ago


Rock Hill, South Carolina, United States Global Help Desk Services, Inc. Full time
Job Details:
  • Position: Bilingual (Spanish/English) IT Help Desk Analyst (IT Support). This is a technical support position.
  • Expected Hours:
  • Full-Time Open Position(s): Wed 4:30p-10:30p; Thu-Sat 10:30a-10:30p
  • Reports to: Team Lead.

About Us:
We are a growing technical support provider that upholds integrity, excellence, and exceptional customer service. Our aim is to foster strong customer relationships and deliver service that exceeds industry standards via multiple channels. We prioritize employee satisfaction, promote internal growth, and recognize outstanding performance regularly.

What We're Seeking: Proficient IT professionals with strong interpersonal skills, a dedication to excellence, and a passion for delivering top-notch customer service.

Key Responsibilities:
  • Resolving support issues promptly to minimize customer downtime.
  • Maintaining detailed documentation in call-tracking systems.
  • Demonstrating advanced troubleshooting abilities.
  • Staying updated on industry trends and best practices.
  • Collaborating effectively with team members and superiors.
  • Enhancing business, verbal, and written communication skills.

Requirements:
  • Prior experience in help desk, desktop, or network administration roles.
  • Proficiency in client-side VPN and Citrix, with a typing speed of at least 30 WPM.
  • Preferred Certifications: A+, NET+, MCP, MOUS Certification, HDI's SCA Certification.
  • Successful completion of a drug test.

Company Perks:
  • Immediate accrual of vacation and sick benefits upon training commencement.
  • Nine paid holidays.
  • Company contribution of $290 towards monthly medical premium.
  • Provided life insurance and short-term disability coverage.
  • Additional benefits like dental and long-term disability coverage available.

Only shortlisted candidates will be contacted for interviews.
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