Specialist, Chargeback

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Position Title:

Specialist, Chargeback & EDI

Department:

Distribution Center

Business Unit:

Shipping

Reports To:

Manager, Transportation & Logistics

Work Location:

Santa Clarita

Employment Status:

Full Time

Who We are

John Paul Mitchell Systems ("JPMS") is recognized worldwide for developing and marketing innovative hair and skin care products since 1980.

We've been serving the professional beauty industry with salon-quality hair care products, styling tools and professional hair color through our family of brands including Paul Mitchell, MITCH, Awapuhi Wild Ginger, Tea Tree, Paul Mitchell Pro Tools, Neuro, MVRCK, The Demi and Color XG.

We were the first professional hair care company to take a stand against animal testing and continue our strong commitment to giving back, supporting a wide range of philanthropic causes both domestically and internationally.

Sustainability has always been a priority, and we are committed to making our company operations climate neutral to preserve the beauty of the world around us.

About the Role
As the Chargeback & EDI Specialist, you will be an integral part of the team at JPMS.

You will be responsible for managing all aspects of chargeback resolution and EDI transactions within the shipping and receiving department.

This role requires a comprehensive understanding of chargeback processes, EDI standards, and the ability to analyze, dispute, and prevent chargebacks effectively.

What You will Do:

• Investigate, analyze, and resolve chargeback claims from carriers and customers
• Manage EDI transactions and ensure accurate and timely electronic data interchange with partners
• Collaborate with the IT department, Customer Service, Vendors and Customers to troubleshoot and resolve EDIrelated issues
• Identify and partner with the Manager, Transportation & Logistics to implement strategies to minimize chargebacks and improve EDI processes
• Partner with the Manager, Transportation & Logistics to train and support staff on chargeback and EDI procedures and best practices
• Maintain uptodate knowledge of industry standards and regulations related to chargebacks and EDI
• Generate reports on chargeback trends, EDI transaction volumes, and process efficiencies
• Other warehouse duties as assigned

Who You Are:

• Have a strong work ethic and cando attitude, leaving a positive impression on everyone you interact with
• Collaborate seamlessly with crossfunctional stakeholders, fostering a cohesive team environment
• Strong time management skills and able to act with a sense of urgency
• Highly organized, detail oriented and efficient multitasker
• Selfstarter and thrives in a fastpaced environment with mínimal guidance
• Comfortable wearing many hats and moving fluidly between tasks
• Utilize relevant industry jargon and terminology consistently in both verbal and written communications
• Act and propose new ideas and solutions before asked
• You are positive, upbeat, and friendly—with a cando attitude and a knack for solving problems
• Selfdescribed beauty enthusiast, passionate about hair care

Requirements:

What You'll Need:

Skills:

• Proficient in EDI software
• Proficient in Microsoft Office Suite, particularly Excel (intermediate skills required)
• Excellent communication and project management skills
• Strong analytical and problemsolving skills
• Chargeback Management
• Strong knowledge of EDI Standards and Protocols
• Midlevel experience in process improvement

Education:

• High school diploma or GED required
• Bachelor's degree in business, finance, supply chain management, or a related field preferred

Experience:

• 3+ years of experience in chargeback management and EDI operations

Nice to have's:

Skills:

• D365 experience

Competitive Compensation:

• The expected
  hourly range for this position is $24.04$31.25/hour. The exact hourly rate is determined by various factors including geographic location, experience, skills, and education.

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Discretionary Bonus Plan:

This position is also eligible for participation in the company discretionary bonus plan, based on personal performance and company results.

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Comprehensive Benefits Package:

In addition to base salary, JPMS offers a competitive benefits package to eligible employees, including medical insurance, dental insurance, vision insurance, life insurance, accident insurance, critical illness insurance, disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid holidays, discretionary vacation time, and more.

**We are an Equal Opportunity Employer and take pride in a diverse environment.

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