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Customer Relations Specialist Float
3 months ago
The CRS is part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics and collecting co-pays, if applicable. This may include primary care, dental, behavioral health and specialist appointments. This position is fast-paced, requiring continuous interactions with co-workers and patients.
Full-time, benefit-eligible position. Hours are Monday through Friday and vary between 7:30 am - 4:00 pm. Flexibility and availability to work other shifts, as needed, is required. This is a float position that will provide coverage to House Springs, Arnold, Hillsboro and Festus.
The Customer Relations Specialist responsibilities include:
Greet patients as they arrive and stay consistent with the companys customer service philosophy
Manage consumer appointments, confirm appointments and alert patients if they need to bring any information to appointment (co-pays, past due balances, paperwork for PAP and/or sliding fee scale)
Data Entry into EHR systems
Complete financial paperwork, ensuring all required forms are completed in entirety
Verify insurance/demographic information at each visit and update if necessary
Collect co-pays, when applicable
Answer phone in polite and courteous manner
Direct phone calls and messages to appropriate office staff
Monitor waiting area to ensure timeliness of appointments
Check providers schedule daily for additions
Receive daily reports from MIS for information needed on patients that have upcoming appointments
Balance daily batch and turns in money collected for the day to Office Supervisor or Regional Office Manager, when applicable
Disperse daily mail
Ensure lobby/waiting area is clean and picked up
Travel to other clinic sites, as needed
Other Responsibilities
Regular attendance except as excused, with flexibility to change hours to accommodate the clinic needs
Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations
Conduct self in accordance with employee manual
Attend all training as required by company, Accreditors and Funders
Keep abreast of any updates/changes regarding insurance and communicate those to Office Supervisor
Communicate any changes/updates discovered through other means to Office Supervisor
Other duties as assigned
