Manager
1 week ago
Job Description
- The Manager is responsible for supporting the General Managers to achieve both quantitative and qualitative results of their units, ensuring compliance with Company Policies & Procedures.
Duties & Responsibilities:
- Supervise and direct all Shift Managers and Team Members to prioritize 100% customer satisfaction with Customer Service as Priority 1.
- Empowered to take necessary actions to resolve customer complaints promptly and ensure their satisfaction.
- Required to respond quickly to all customer complaints through various channels, including the Company's web site, in person, or via telephone.
- Ensure the safety of Team Members and Customers by following safety and sanitation protocols.
- Achieve Company standards in Food & Beverage Cost Control, Quality, Service, Cleanliness, Cash Control.
- Recruit, schedule, train, evaluate, and when needed, discipline Team Members according to Company protocol.
- Write weekly work schedules in compliance with Company policies and Labor Laws.
- Manage labor hours effectively based on business levels by sending Team Members home if necessary.
- Promote good employee relations and resolve Team Member grievances promptly.
- Ensure all required actions on the Company's checklists are completed, including Cleaning Chart duties.
- Consistently manage Team Members to meet Company standards, expectations, and governmental regulations.
- Manage by Priority: Customer Service, Cleanliness, Restock & Prep, Miscellaneous Cleaning.
- Monitor sanitation requirements, cashier protocol, portioning, and waste to maintain quality.
- Perform Hourly Temperature & Quality Checks and take corrective actions as needed.
- Maintain Cash Management protocols, including routine cash drops, shift receipts, change availability, and accurate Cash Variance documentation.
- Manage required staffing levels effectively and ensure compliance with Company standards and regulations.
- Keep Team Member attendance records updated and manage stock levels to prevent shortages.
- Generate purchase orders, conduct Daily and Inventory Counts, and complete Weekly Inventory counts.
- Handle all reporting requirements, including Cost Variance reporting, Payroll Worksheet, and Camera Reviews.
- Communicate all relevant information to Team Members and maintain communication with General Manager and District Manager on various operational matters.
- Ensure property and equipment are functioning properly by following maintenance protocols.
- Attend training sessions and Company meetings as required.
Requirements:
- 1 Year experience as Manager in a QSR or Casual Dining Environment or as a Mighty Taco Shift Supervisor.
- High School Diploma or Equivalent.
- Serv Safe Certification (Preferred).
- Skills: Time Management, Organizational Skills, Leadership, Communications Skills.
- Minimum 40-hour work week with availability for various shifts including late nights and weekends.
- Willingness to work at any Mighty Taco location.
- Reliable Telephone & Transportation.
- Must Pass the Mighty Taco Management Test.
Company Information:
Established on August 31, 1973, Mighty Taco currently operates 19 restaurants in Western New York. With a long history of providing fast, delicious Buf-Mex food, Mighty Taco is a popular choice for many. Join Mighty Nation today
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