Service Manager

1 week ago


San Francisco, California, United States Trek Bicycle Full time

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we'll give it right back. Sound pretty sweet? Then come join us

Job Location

Trek Store SoMa

Summary

Job Description

As Service Manager, you'll be the operations lead for your store's Service Center-and you'll be the one who's ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.

You'll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek's signature hospitality. That means you'll need to be a great communicator and leader who knows how to get the best out of your colleagues.

You'll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.

This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You'll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop's needs so both the service and sales teams are set up for success.

What you'll bring to the team

  • A positive, pitch-right-in attitude and motivation to help every customer find what they need
  • Fantastic hospitality-a warm, approachable manner, great listening skills, and a drive to help in any way you can-even on the toughest, busiest days
  • Great leadership skills and the ability to motivate and develop future leaders
  • Ability to plan effectively and stay a step ahead of your shop's needs
  • 3+ years of bicycle service center experience
  • A commitment to delivering the best possible experience for every customer
  • An active learning engine and willingness to attend Trek Service classes in Waterloo, WI
  • Proactive approach to staying up to date on industry changes and trends

Compensation Range

Hourly Rate $ $29.00

Trek Benefits

  • Flexible and fun company culture
  • Competitive health care
  • PPO & HDHP medical plan options, Dental insurance, Vision insurance
  • Flexible Spending Accounts (FSA)
  • Free life insurance & optional term life insurance
  • Competitive vacation package
  • 401(k) with match and Employee Stock Ownership Plans (ESOP)
  • 12 weeks of maternity leave with 100% pay
  • Paid company holidays
  • Tuition Reimbursement up to $15,000 (Undergraduate & Masters programs)
  • Employee discounts on all product
  • Deep partner retail discounts

We are an Equal Employment Opportunity ("EEO") Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish


  • Property Manager

    1 week ago


    San Francisco, California, United States MyPlace Asset Manager LLC Full time

    Join Our Team and Be a Part of Our Success: Every Opportunity Is Waiting for YouAbout Us:MyPlace Self Storage is not just a company, it's a close-knit community. We stand out in the industry as pioneers with our focus on innovation, exceptional service, and team member development. As we expand our portfolio, we are seeking dedicated individuals ready to...


  • San Francisco, California, United States Plaza Tire Service Full time

    Overview: Join the winning team at Plaza Tire Service In business since 1963, Plaza Tire Service has 75 locations across Missouri, Illinois, Kentucky, and NW Arkansas. We are a growing business and a leader in our industry. Plaza Tire Service is big enough for you to make a career and small enough to care that you do.We're seeking a Sales and Service...

  • Service Manager

    1 week ago


    San Francisco, California, United States Mazda San Francisco Full time

    Family-owned since 1947, Royal Automotive Group is driven by a passion for people - most importantly, our employees. With continuous training and development, our employees are constantly being promoted within the ranks moving our company forward as we grow and expand.Our new, updated facilities and showrooms located in beautiful downtown San Francisco is...

  • Service Manager

    1 month ago


    San Francisco, California, United States Cintas Full time

    Requisition Number: 172872Job DescriptionCintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a...

  • Service Manager

    4 weeks ago


    San Francisco, California, United States Cintas Full time

    Requisition Number: 172872Job DescriptionCintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a...

  • Service Manager

    1 week ago


    San Francisco, California, United States Trek Bikes Full time

    Trek Careers: Service Manager at Trek Store Cow HollowSummary:As Service Manager, you'll be responsible for overseeing your store's Service Center operations and making decisions regarding workflow, mechanic staffing, and KPIs to ensure top-notch customer experiences.Job Description:Play a key role in integrating sales and service experiences at the...

  • Service Manager

    1 week ago


    San Francisco, California, United States Anaplan Full time

    Here at Anaplan, we have reinvented how companies see, plan, and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. Were growing fast, constantly innovating, and couldnt be prouder to help our customers move forward with confidence...


  • San Francisco, California, United States Jewish Vocational Service Full time

    Why Join JVS?JVS is a nonprofit working to close opportunity gaps in employment by supporting jobseekers with the skills and confidence to secure quality careers with family-sustaining wages. Grounded in core values of racial equity and focused on helping our program participants achieve economic mobility, we believe everyone deserves access to training and...

  • Servicing Manager

    3 days ago


    San Francisco, California, United States Slope Full time

    Servicing and Repayments at SlopeOur servicing and repayments team is focused on delivering an outstanding post close experience for our merchants and their customers. We are focused on servicing customer needs while running a transparent, fair, and delightful process. This team member will be responsible for running an operation that focuses on a smooth...


  • San Francisco, California, United States net-worm Full time

    Client Service Manager*San Francisco Bay Area 1 month ago 45 applicants** Welcome backSign in to save Client Service Manager at Baker Street Advisors.Baker Street Advisors LLC (BSA) is a preeminent, private wealth management firm, based in San Francisco. We manage over $14 billion (AUM) in aggregate wealth for 420+ families. We are a team of dedicated...


  • San Francisco, California, United States Shaper Full time

    Based in San Francisco with offices in Stuttgart, Germany, Shaper was founded in 2012 with a mission of developing a revolutionary line of computer-augmented power tools, beginning first with a handheld CNC router called Origin. Today, Shaper supports thousands of woodworkers and craftspeople around the globe with the simple approach of developing tools to...


  • San Francisco, California, United States Shaper Full time

    Based in San Francisco with offices in Stuttgart, Germany, Shaper was founded in 2012 with a mission of developing a revolutionary line of computer-augmented power tools, beginning first with a handheld CNC router called Origin. Today, Shaper supports thousands of woodworkers and craftspeople around the globe with the simple approach of developing tools to...


  • San Francisco, California, United States Rollins Full time

    Service Manager TraineeJob Category*: Operations LeadershipRequisition Number*: SERVI025067Showing 1 location Job DetailsDescriptionAt Orkin, our purpose is to help protect the world where we live, work and play. Our Service Managers are committed to this purpose.*Orkin, the leader in the pest control industry is seeking an Experienced, Dynamic Service...


  • San Francisco, California, United States San Francisco Day School Full time

    Summary The Advancement Services Manager will support the execution of San Francisco Day School's fundraising, events, and constituent relations during a very exciting time for the school. The Advancement Services Manager will work with colleagues across all areas of the school to support SF Day's mission and vision, to enable curricular and program...


  • San Francisco, California, United States Ellens Equipment Full time

    Welcome to Ellens Equipment We are a family owned, agricultural, construction and landscaping equipment dealer with three locations in Michigan (McBain, Ithaca, and Beal City). We offer equipment repair services, parts, and sales of several different types of equipment from a variety of manufacturers (New Holland, Bobcat, KUHN, Great Plains, and more). We re...


  • San Francisco, California, United States Tatari Full time

    Client Services Manager (Agency Relationships) Client Services Manager (Agency Relationships) at Tatari San Francisco, California, United StatesTatari is on a mission to revolutionize TV advertising. We work with some of your favorite disruptor brands—like Calm, Fiverr, and Chime—to grow their business through linear and streaming TV. We combine a...


  • San Francisco, California, United States NextEra Energy Full time

    NextEra Energy Resources is the world's largest generator of renewable energy from the wind and sun, and a world leader in battery storage. We provide energy-related products and services that grow our economy, protect the environment, support our communities and help customers meet their energy needs. We are leading the decarbonization of the U.S. economy...


  • San Francisco, California, United States NextEra Full time

    NextEra Energy Resources is the world's largest generator of renewable energy from the wind and sun, and a world leader in battery storage. We provide energy-related products and services that grow our economy, protect the environment, support our communities and help customers meet their energy needs. We are leading the decarbonization of the U.S. economy...


  • San Francisco, California, United States NextEra Full time

    NextEra Energy Resources is the world's largest generator of renewable energy from the wind and sun, and a world leader in battery storage. We provide energy-related products and services that grow our economy, protect the environment, support our communities and help customers meet their energy needs. We are leading the decarbonization of the U.S. economy...


  • San Francisco, California, United States NextEra Energy Full time

    NextEra Energy Resources is the world's largest generator of renewable energy from the wind and sun, and a world leader in battery storage. We provide energy-related products and services that grow our economy, protect the environment, support our communities and help customers meet their energy needs. We are leading the decarbonization of the U.S. economy...