Client Services Manager

2 weeks ago

San Francisco, California, United States Tatari Full time
Client Services Manager (Agency Relationships)

Client Services Manager (Agency Relationships)

at Tatari

San Francisco, California, United States
Tatari is on a mission to revolutionize TV advertising.

We work with some of your favorite disruptor brands—like Calm, Fiverr, and Chime—to grow their business through linear and streaming TV.

We combine a sophisticated media buying platform with proprietary analytics to turn TV advertising into an automated, digital-like experience.
Named one of the Hottest Ad Tech Companies

by Business Insider, and Best Places to Work

by Inc. Magazine, our team includes founders and leaders from Google, Microsoft, Stripe, Shazam and Facebook.

We are growing rapidly as we accelerate our mission to automate the complex landscape of managing and measuring television advertising.

We have a long-term goal to make marketing on TV available to businesses of any size.

In this role, you will be responsible for a set number of large agency + clients relationships within Tatari's ever-growing portfolio.

You will work across internal departments to ensure that client needs are met with the most superior management skills.

You will be working directly with the portfolio of the agency/clients that leverage Tatari's platform to service their portfolio of brand advertisers.

Tatari is considered an extension to our agency partners' businesses focused on their TV media program. Our platform is an enhancement to their offering within their agency client relationships.

Responsibilities:
Manage post-sales relationships for large accounts as the primary contact and trusted advisor to your agency partners
Listen to agency client needs, as well as identifying unknown or unmet needs
Become an expert of all-things Tatari and leverage internal subject matter experts (Engineering, Data Science, etc.) to help clients prioritize and solve problems
Guide partners through their TV advertising success, in coordination with our Media Buying team on a weekly basis
Strategically craft narratives with your agency partners to support client expansion within their portfolio of client accounts
Spend time and building relationships with agency partners (up to 10% travel)

Qualifications:
Bachelor's degree from a 4-year institution, preferably majored in marketing, economics, statistics, or business administration
3+ years in post-sales account management/client relationship support roles, including C-level interactions
Ability to tell a story with data
Proficient understanding of linear and streaming TV landscape
Ability to clearly communicate technical terms and concepts
Great presentation and listening skills—you come prepared to every meeting
You're at ease holding a conversation with an engineer or marketing manager. You're not a salesperson
Highly organized and detail oriented

Bonus:
understanding of digital marketing (i.e. SEM, FB), programmatic experience, advanced Excel skills, advanced data visualization abilities
Competitive salary ($80-110K/annually)
Equity compensation
100% health insurance premium coverage for you and your dependents
Unlimited PTO and sick days
Snacks, drinks, and catered lunches at the office
Team building events
$1000 annual continued education benefit
$125 pre-tax monthly stipend to spend on whatever you want
Annual mental health awareness app reimbursement
FSA and commuter benefits
Monthly Company Wellness Day Off
Hybrid RTO (currently 2 days in office). This is an in-office position
At Tatari, we believe in the importance of cultivating teams with diverse backgrounds and offering equal opportunities to all. We strive to create a welcoming, inclusive environment where every team member feels valued and diversity is celebrated.

Will you now or in the future require Tatari to commence ("sponsor") an immigration case in order to employ you (for example, H-1B or other employment-based immigration case)? This is sometimes called "sponsorship" for an employment-based visa status.


  • Do you currently reside in a commutable distance from San Francisco, CA?


This role is currently based out of our SF, LA, or NY office with a hybrid WFH policy until further notice.


  • Are you authorized to work lawfully in the United States for Tatari?
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