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Front Desk Associate
3 months ago
MUST BE 21+ AND HAVE CURRENT BASSET OR BE ABLE TO OBTAIN ONE
We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.
If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests. Full-time overnight position or part-time morning/evening/fill in. Option for more hours if willing to crosstrain as a bartender.Responsibilities
- Perform all checkin and checkout tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
Job Types:
Full-time, Part-time
Pay:
From $16.00 per hour
Expected hours:
per week
Benefits:
- Employee discount
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
Weekly day range:
- Every weekend
- Monday to Friday
Application Question(s):
- Over the age of 21?
- Are you availible to work weekends (REQUIREMENT)?
License/Certification:
- Bartender License (required)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (required)
Ability to Commute:
- Antioch, IL required)
Work Location:
In person