Baggage Service Agent

1 week ago

Baltimore, Maryland, United States PrimeFlight Aviation Services Full time

Description

INTRODUCTION

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you

Perks of the job:

· 401(k)

· 401(k) matching

· Dental insurance

· Health insurance

· Life insurance

· Vision insurance

· Paid time off

· Growth potential

*Part-time benefits could vary

WHY WORK FOR PRIMEFLIGHT?

· We are committed to being a leading provider of commercial services within the aviation industry

· Our teams focus on maintaining a positive working environment and treating all team members with respect

· With more than 200 locations across the world, we offer opportunities for career progression

· Enjoy a competitive pay scale

ABOUT US

· We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry

Job Description

Our Baggage Service Agent is primarily responsible for assisting passengers with their baggage claims, particularly in cases of lost, delayed, or damaged luggage. You will handle inquiries and concerns, ensuring efficient resolution and customer satisfaction. This role requires maintaining accurate records of baggage handling incidents and coordinating with various airport departments to track and recover luggage. You will also play a critical role in upholding the company's standards of service and adhering to airport security and safety protocols.

WHAT IT'S LIKE TO WORK AS AN BAGGAGE SERVICE AGENT

· You like working as a team, toward a common goal

· Enjoy working with internal and external customers worldwide

· Assist passengers with inquiries about delayed, lost, or damaged baggage

· File baggage claims and initiate tracking procedures for lost luggage

· Provide timely updates to passengers on the status of their baggage

· Coordinate with airline staff to resolve baggage-related issues

· Enter and manage baggage information in the airport's tracking system

· Guide passengers through the baggage claim process

· You have a great attention to detail

· Strong customer service skills

· Like to build long term relationships with your customers

· Physical activity may include:

· Stand and walk for extended periods of time

· Ability to lift 70 pounds or more

· Be able to hear and respond to the spoken voice and to audible alarms generated by terminal environment

· Close vision (clear vision at 20 inches or less); Distance Vision (clear vision at 20 feet or more); Color Vision (ability to identify and distinguish colors); Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships); Ability to Adjust Focus (ability to adjust the eye to bring an object into sharp focus)

Qualifications

· Minimum age of 18 years old

· Ability to read, write, speak, and understand the English language, to include documents

· 1 Year Customer Service experience

· Comfortable working with computers, mobile devices, and tablets

· Ability to pass a drug screen

· Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful PrimeFlight Aviation Services team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety

PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

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