Customer Service Representative
1 week ago
Job Title: Customer Service Representative
Welcome to the team at the electrical supply distributor Join us as a Customer Service Representative, where you'll play a vital role in ensuring a seamless experience for our customers and maintaining strong relationships with vendors and sales teams.
Job Description:
- Full-time position with on-site presence required 5 days per week (Monday to Friday).
- Duties include:
- Communicating with customers and vendors professionally and courteously.
- Acknowledging and resolving customer concerns as the primary point of contact.
- Responding to customer inquiries efficiently via email and phone.
- Maintaining and updating orders accurately.
- Completing open order reports for customers.
- Conveying customer concerns to the sales team.
- Collaborating with fellow customer service representatives and different departments to find suitable solutions.
Additional Responsibilities:
- Interacting with vendors to expedite material delivery.
Skill Requirements:
- Excellent interpersonal and customer service skills.
- Detail-oriented with the ability to multitask effectively.
- Strong time management and email handling capabilities.
- Proficiency in Microsoft Excel and Word.
- Clear and concise written and verbal communication skills.
- Comfortable with phone communication.
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